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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Reach Out to Step Change, they will help!

I was struggling making multiple payments after COVID and being made redundant, STEP CHANGE helped so much contacting my creditors and making sure I only paid what I could afford. Contacting them is easy and the support offered is amazing, don't struggle alone reach out to them! Reviewed on: 7th June 2025

I am extremely happy with the service that's been pr...

I am extremely happy with the service that's been provided to me by Stepchange. Always quick to reply and support. Reviewed on: 7th June 2025

Excellent service

They took away my sleepless nights and gave me a way forward. Reviewed on: 7th June 2025

Fantastic experience, so helpful and informative and...

Fantastic experience, so helpful and informative and have really helped me get back on track! Can’t thank stepchange and the people who work for them enough! Reviewed on: 7th June 2025

Outstanding

Excellent helpful all times helped change the way I lived Reviewed on: 7th June 2025

StepChange service is excellent .

StepChange service is excellent . .I can't thank enough. The support extended is of high standard and the members of the team are so polite and friendly. Reviewed on: 7th June 2025

StepChange have been life changing for me, providing...

StepChange have been life changing for me, providing non judgemental advice and support. I was drowning in debt, barely able to make minimum credit card payments and struggling with crazy high interest rates. They were able to organise my debts into one affordable monthly payment and whilst it will take me some time to become debt free, I am feeling much more in control and less stressed about my financial situation. I highly recommend them to anyone dealing with money worries, I'm so grateful for their continuous support. Thank you StepChange Reviewed on: 7th June 2025

Getting professional help

Debt problems consumed my everyday until a friend advised me to contact Stepchange. After communicating with a financial operative, my everyday life became bearable.. Reviewed on: 7th June 2025

when i felt overwhelmed by debt stepchange showed me...

when i felt overwhelmed by debt stepchange showed me there was a way that it could be sorted. they were so helpful and they didn't judge me at all. Reviewed on: 7th June 2025

From overwhelm to being back in control

StepChange offer advce and help wih no judgment. From feelng overwhelmed, once my Debt Management Plan was setup I felt back in control. They enable you to pay off your debts while mainataining a good standard of living. Reviewed on: 7th June 2025

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