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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Used StepChange after splitting with my partner as w...

Used StepChange after splitting with my partner as we had debts and StepChange has dealt with everything I needed Reviewed on: 15th May 2024

A massive financial weight lifted off of my shoulders.

I unfortunately got my self into some money issues. I was over spending and thought, as many of us do, its ok i will sort next month. Next month turned in to next year and things just spiralled out of control. Not knowing where to turn i plucked up the courage and reached out to Step Change. They were understanding, sympathetic and walked me through the process and procedures. They helped me make an informed decision and kept all of my creditors up to date with circumstances. The phone calls stopped from my creditors and a massive weight lifted off of my shoulders. Agreed it was my mess and my causing but to have help and advise and a liaison really benefited me and showed me there was light at the end of the tunnel. I am really grateful of the help and the understanding shown. Reviewed on: 15th May 2024

Good one and pleasant, vert experience good staff m...

Good one and pleasant, vert experience good staff managing to help me pay my debts to all my creditors Reviewed on: 15th May 2024

Financial difficulties? Talk to these guys!

Such a supportive organisation at what it one of the most stressful times of my life. They were there from setup to end. They communicated with debtors for me. They made sure I could afford the repayments. They gave me frequent money tips and reassurances that I am doing well. They changed my life and that of my family and gave us another chance. I should have done it sooner. Reviewed on: 15th May 2024

Thanks for the help!

Had informative, helpful and caring support and advice throughout. From being in a very difficult place in my life, the support and help I’ve had from StepChange has allowed me to get my life back in the right direction. All the help has been greatly appreciated. Reviewed on: 15th May 2024

Taking control

Best thing I ever did contact step change took a huge weight off my shoulders I was able to breathe for the first time in years I am near to my goal of becoming debt free my advice to anyone in debt don't leave it a minute longer step change can help put all your options into prospective do it today take the step to step change Reviewed on: 15th May 2024

Excellent company

Stepchange are easy to contact, great customer service and talked me through every one of my options and the processes for my particular circumstances. They took the stress and worry out of going over my situation multiple times with different companies by contacting everyone for me. Reviewed on: 15th May 2024

Excellent service.

Excellent service. With stepchange, I have been able to manage our debts well. Will rate them anytime Reviewed on: 15th May 2024

Contact Stepchange as soon as possible

Contacting stepchange and knowing they could help lowered my stress levels by more than 50 percent. Wish I contacted them early. Reviewed on: 15th May 2024

Try helpful gave good advice very positive

Try helpful gave good sdvice very positive Reviewed on: 15th May 2024

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