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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Im satisfied with their work solution By helping me...

Im satisfied with their work solution By helping me to pay all my debt Reviewed on: 28th May 2026

Very helpful in helping manag my debts to repay...

Very helpful in helping manag my debts to repay Reviewed on: 28th May 2026

Been brilliant they helped me sort out all my cards...

Been brilliant they helped me sort out all my cards so I pay one monthly payment to them and they pass it on to my creditor. So now I'm not worried every month on how I'm gonna pay them all. Reviewed on: 28th May 2026

Wouldn't have survived without Step change they are...

Wouldn't have survived without Step change they are a life saver we were in so much debt but 10 years later we are in a much better situation with everything under control Reviewed on: 28th May 2026

Step Change help people find peace of mind

Step Change helped me to find peace of mind by helping me to deal with all my debts fairly and affordably. They listened patiently even when I became emotional due to how I fell on hard times and unable to deal with the situation I found myself in. I wish I did this earlier. Reviewed on: 28th May 2026

Fantastic and very helpful.

Fantastic and very helpful. Made me feel I wasn’t being judged. Reviewed on: 28th May 2026

Absolutely fantastic debt company

I have now used stepchange a couple of times and they have been absolutely fantastic. Reviewed on: 28th May 2026

Great Service

Great Advice & Quick To Answer Contact Calls Reviewed on: 28th May 2026

Extremely helpful.

Extremely helpful team. No judgement and given realistic plan to sort my debt issues. They take care of everything and remove the stress of dealing with creditors. Online portal is helpful as it means you can go on and update your information when there are any changes. Also great to see the countdown of when you can expect to be 'debt free'. Highly recommend StepChange! Reviewed on: 28th May 2026

Since using stepchangei I have had no problem with...

Since using stepchangei I have had no problem with my creditors Reviewed on: 28th May 2026

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