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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Lifeline

From start to finish they provide you with tailored support around your needs. The best customer service and focus to get you back in control of your finances. One of the best decisions I ever made was contacting them and getting help. Reviewed on: 7th June 2025

Dealing with Stepchange with mental health issues

Stepchange handled my case with care and support. Suffering with mental health issues the staff showed a great deal of understanding and patience. I find the website easy to navigate. Reviewed on: 7th June 2025

Helped with my anxiety and stressed to pay off my de...

Helped with my anxiety and stressed to pay off my debts Reviewed on: 7th June 2025

If in Debt Don’t hesitate to use Step Change

I was paying a company to do what step change charity does with no charges and that’s because they care and it’s not all about their profit margin Reviewed on: 7th June 2025

StepChange helped me sort my finances out.

StepChange helped me sort my finances out. Not just that the advice and support helped me at a time that I was struggling to see a way out of the debt problem. Reviewed on: 7th June 2025

I have nothing to complain about, always met my expe...

I have nothing to complain about, always met my expectations Reviewed on: 7th June 2025

Step change are fantastic, they really helped me get...

Step change are fantastic, they really helped me get out of a financial hole and heir service is always top class! Reviewed on: 7th June 2025

Amazing charity

Stepchange were so helpful at a time when I was in a really bad place with debts, addiction and my mental health. They put me on the first steps to getting my problems sorted when I thought it was all a hopeless situation. I am finally getting my debts repaid thanks to the help and understanding from Stepchange. Can’t thank them enough. Reviewed on: 7th June 2025

StepChange has given me peace of mind by consolidati...

StepChange has given me peace of mind by consolidating my debts into one simple payment. They set up a direct debit for me without any fees, unlike many other companies that take advantage of people trying to become debt-free. My only complaint is that it's not easy to get in touch with them directly, which is understandable given how busy they must be. Reviewed on: 6th June 2025

An easy and beneficial process

I have had a rough few years which has lead to spiralling debt becoming unmanageable. The StepChange process made everything seem manageable. The process to set up a DMP was very clear, I've not had to phone e anyone which is a plus and the plan has gone well so far. An added bonus is that they don't charge for the service as a lot of dodgy companies will attempt. Reviewed on: 6th June 2025

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