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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16465 reviews)

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4.95

Based on 16,465 reviews, last reviewed 8th May 2026

84050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I (almost) feel normal again They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16465)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Coaxed into paying more than was affordable

Coaxed into paying more than was affordable Reviewed on: 23rd May 2025

They were very helpful and very quick acting to sort...

They were very helpful and very quick acting to sort everything out for me. It’s took a lot of money worry away from me. I would definitely recommend anyone who is struggling with debt to get in touch with stepchange Reviewed on: 23rd May 2025

Really friendly people on the phone.

Really friendly people on the phone. They all listened and didn’t judge Reviewed on: 23rd May 2025

Take back control

Making the first phone call was the hardest step. I was embarrassed and scared about the mess we'd got into with our finances. The call handler was friendly and reassuring and I never felt judged. Our options were explained carefully and the final decision was ours. Our DMP was created with us, taking into account the size of our family and realistic living. It's been a long road paying it but the end is in sight and we've still managed to live. Reviewed on: 23rd May 2025

8 year plan about to come to an end and so thankful...

8 year plan about to come to an end and so thankful I took the help Reviewed on: 23rd May 2025

Very helpful staff.

Very helpful staff. Whole process of a DMP was easy to set up. My debt is decreasing and this took alot of stress away for me. Reviewed on: 23rd May 2025

Saved by step change

I have been under stepchange for a while they have helped me emensely I don't think I would be here without them Reviewed on: 23rd May 2025

Stressed Retiree

I was very street after retiring, but once I spoke to StepChange they put my mind at rest & I felt more in control of my finances Reviewed on: 23rd May 2025

Stepchange saved my life.

Stepchange saved my life. I was in trouble and did not know where to turn and they threw me a lifeline and helped me work out a plan to get out of my debt. Over the past 10 yrs, they have helped me sleep peacefully, knowing my debtors are getting monthly payments in amounts I could handle. I am almost debt free now. The best part of this organisation was the way they made me feel… heard… and that I matter. These people are wonderful! Reviewed on: 23rd May 2025

The people I have spoken are very polite and very un...

The people I have spoken are very polite and very understanding to my suitation and don't pressure me into paying more then I can afford and help with my monthly budget Reviewed on: 23rd May 2025

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