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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16476 reviews)

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4.95

Based on 16,476 reviews, last reviewed 8th May 2026

84600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Financial helpful service Very helpful and understanding staff . Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16476)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The people I have spoken are very polite and very un...

The people I have spoken are very polite and very understanding to my suitation and don't pressure me into paying more then I can afford and help with my monthly budget Reviewed on: 23rd May 2025

They were there for me when I didn't know what to do...

They were there for me when I didn't know what to do, they listened without judgment and explained my options to me. I remember feeling so lost and overwhelmed by my debts, and just being able to talk to someone who understood and could provide a way forward was such a relief. The process of setting up a Debt Management Plan was straightforward, and they handled all the communication with my creditors, which took a huge weight off my shoulders. It made all the difference to my mindset knowing that someone was fighting for me and on my behalf to get me back on my feet. I would strongly encourage anyone in debt to seek the help of StepChange. They are a lifeline, offering free, impartial advice and practical support when you need it most. If you're unsure what to do, please get in touch with them – they were there for me, and they can do the same for you. Reviewed on: 23rd May 2025

The best way to solve your Debt Problems

Since Spoke with Debt Advisors, they explained at detail all options that I can applying. It was the best support that I had due I was so stressed with my debts, even there were nights unable to sleeping well due worrying. Once I took a Debt Plan with them, felt like taken a weight off my back. Reviewed on: 23rd May 2025

Always helpful advice ,provided reassurance when I t...

Always helpful advice ,provided reassurance when I thought I was in a bit of trouble Reviewed on: 23rd May 2025

first class from start to finish , never judgmental...

first class from start to finish , never judgmental , and very very helpful . also the after care is excellent , dealt with care and dedication in providing you with honest affordable repayments that you can change if your circumstances change , 100 % helped me to get back on my feet .,,five star rating from me . Reviewed on: 23rd May 2025

Understanding

Fair, what you see is what you get. Highly recommend! Reviewed on: 23rd May 2025

They have helped me tremendously and took a bit a wo...

They have helped me tremendously and took a bit a worry of me . Reviewed on: 23rd May 2025

Great advice

Great advise without judgement. Help me sett my budgets and sorted my crediters. All creditors passed my first budget and allowed me to carry on living without fear of bailiffs. Reviewed on: 23rd May 2025

So good.

So good. Super friendly and helpful staff. Easy to use online forms. They've done most of the work for me and relieved so much stress around my debts. Reviewed on: 23rd May 2025

Step change was a turning point for my family

Literally saved my life. From first hesitant call to today I’m forever thankful. I wanted to pay what was owed and step change allowed me to do that with dignity. Reviewed on: 23rd May 2025

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