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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Incredible service

They have been so helpful understanding and not judging in anyway I’m so grateful for all the help and support they have provided-nearly debt free⭐️ Reviewed on: 15th May 2024

I felt comfortable and supported.

I felt comfortable and supported. I suffer with anxiety and often felt like everything was on top of me and could not see the light. Stepchange helped me so much. Reviewed on: 15th May 2024

They have handled my debt painlessly

They have handled my debt painlessly Reviewed on: 15th May 2024

Help me get on the right track and not worry about m...

Help me get on the right track and not worry about my family Reviewed on: 15th May 2024

Prompt and made at ease.

Prompt and made at ease. Looking sr the best plan Reviewed on: 15th May 2024

Great advice

Great advice and experienced staff available to offer support. Reviewed on: 15th May 2024

only good things

only good things can be said about the way they have been with me. Reviewed on: 15th May 2024

A most helpful and understanding experience from sta...

A most helpful and understanding experience from start to finish, the customer service is second to none Reviewed on: 15th May 2024

Availability straightforward.

Availability straightforward. Easily accessible. Staff helpful and knowledgeable. They are not judgemental. Provides advice and or information required . The ability to update information electronically when needed is an asset as I can do so at anytime. This service is like having an emergency device handy Reviewed on: 15th May 2024

HELPED ME SORT ALL MY CREDITORS.

I WENT TO THEM FOR HELP ABOUT 3 YEARS AGO, WAS DESPERATE & BEING CHASED & THREATENED BY A CREDIT CARD COMPANY. THEY LISTENED, HELPED ME WITH EVERYTHING I NEEDED & ACTED ON MY BEHALF. IT ALL GOT SORTED OUT & THEY GOT ME A MONTH ARRANGEMENT SET UP WITH MY CREDITORS, SOMETHING I CAN MANAGE. COULD FINALLY SLEEP AT NIGHT AFTER THEIR HELP,. Reviewed on: 14th May 2024

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