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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Empathetic advisor from first contact.

Empathetic advisor from first contact. I was given sound advice and, although the process was still very difficult financially and had a real impact on our day to day lives, it was so much better than living with constant phone calls from debtors and such a relief that we had started a process that helped. Reviewed on: 6th June 2025

Fantastic customer service and fantastic help and ad...

Fantastic customer service and fantastic help and advice Reviewed on: 6th June 2025

Always supportive, really takes burden of worry away...

Always supportive, really takes burden of worry away, very helpful & kind Reviewed on: 6th June 2025

Staff very helpful and professional

Staff very helpful and professional Reviewed on: 6th June 2025

Cant be greatfull enough

I have contact them 2 times and every time. They went up and beyond to help. Reviewed on: 6th June 2025

Excellent service

Very professional, friendly and helpful. Totally understand the situation and was understanding Reviewed on: 6th June 2025

Very helpful, the advisor puts you at ease and is no...

Very helpful, the advisor puts you at ease and is non judgmental Reviewed on: 6th June 2025

I have had amazing support during a time of financia...

I have had amazing support during a time of financial hardship. The team have been so supportive! Reviewed on: 6th June 2025

An absolute lifeline

Step change helped me get things into a manageable order. They were kind, supportive, and non judgemental from the start and have continued to be so whenever I have had cause to call. They pretty much sort everything out for you too, contact creditors etc. Can't thank them enough for the work they do. Reviewed on: 6th June 2025

A big, big help during a really stressful time.

A big, big help during a really stressful time. From my first contact through to just over a year into my plan, I have nothing but good things to say. Communication has always been great and the process is simple to follow. Reviewed on: 6th June 2025

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