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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A big, big help during a really stressful time.

A big, big help during a really stressful time. From my first contact through to just over a year into my plan, I have nothing but good things to say. Communication has always been great and the process is simple to follow. Reviewed on: 6th June 2025

Very helpful and they do everything for you

Very helpful and they do everything for you Reviewed on: 6th June 2025

They took away my stress and worry!

I was in a bit of a mess financially and could not see a way forward I rang step change and they instantly put my mind at ease and helped me sort out all of my financial problems, I am now only a few months away from.being debt free and I am so so grateful, an amazing service, thank you! Reviewed on: 6th June 2025

StepChange have really helped me!

I have had a good experience with StepChange so far and I am pleased I got help when I did, as my debt was crippling me. The only reason I didn't say that StepChange were not good value for money is that they do not charge anything. They just help you sort yourself out, without incurring more debt. Reviewed on: 6th June 2025

Very good and nice people who help

Very good and nice people who help Reviewed on: 6th June 2025

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 6th June 2025

Very helpful and knowledgeable.

Very helpful and knowledgeable. Would recommend. Reviewed on: 6th June 2025

Fantastic Service

Simple process and really helpful and respectful staff that never ever make you feel embarrassed. They do everything they can to help you. Reviewed on: 6th June 2025

Step change has given me peace of mind in sorting my...

Step change has given me peace of mind in sorting my debts. Reviewed on: 6th June 2025

Excellent empathetic support.

Excellent empathetic support. Simple and straightforward application. Reviewed on: 6th June 2025

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