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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are very good customer service

They are very good customer service Reviewed on: 6th June 2025

They are so helpful I couldn’t have managed without...

They are so helpful I couldn’t have managed without them Reviewed on: 6th June 2025

I was in an awful situation, I felt suicidal, they w...

I was in an awful situation, I felt suicidal, they were patient, kind, helpful. If it was not for them i don't know what situation i would be in! I was in an awful place ie loss of my son, they were so very proffessional. Reviewed on: 6th June 2025

The service that Stepchange provide is a lifesaver.

The service that Stepchange provide is a lifesaver. Things could have been a lot different for the worse, if I hadn't been introduced to Stepchange. Every person I have dealt with at Stepchange has been so very sympathetic and understanding. I cannot thank them enough. Reviewed on: 6th June 2025

I was extremely embarrassed about the debt i was in...

I was extremely embarrassed about the debt i was in and was treated with the up most respect and dignity.Everything was explained to me and made me feel at ease I was getting the best support. Even when I had an issue and needed more help it was never too much trouble Reviewed on: 6th June 2025

non judgemental

Incredibly helpful and non judgemental Reviewed on: 6th June 2025

I highly recommend stepchange to anyone.

I highly recommend stepchange to anyone. I was struggling to make all my monthly payments but thanks to stepchange they have helped me manage this. Reviewed on: 6th June 2025

Best most helpful company I have ever dealt with

Best most helpful company I have ever dealt with Reviewed on: 6th June 2025

Helpful and understanding staff who do their best.

Helpful and understanding staff who do their best. Reviewed on: 6th June 2025

Help needed ..

Stepchange have been my life line don’t know where I would be without the help from stepchange Reviewed on: 6th June 2025

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