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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was in serious money trouble and Step Change helpe...

I was in serious money trouble and Step Change helped me get out of it and find peace of mind. They helped fantastically whenever I had questions or problems. Amazing people! Reviewed on: 6th June 2025

They are very good customer service

They are very good customer service Reviewed on: 6th June 2025

They are so helpful I couldn’t have managed without...

They are so helpful I couldn’t have managed without them Reviewed on: 6th June 2025

I was in an awful situation, I felt suicidal, they w...

I was in an awful situation, I felt suicidal, they were patient, kind, helpful. If it was not for them i don't know what situation i would be in! I was in an awful place ie loss of my son, they were so very proffessional. Reviewed on: 6th June 2025

The service that Stepchange provide is a lifesaver.

The service that Stepchange provide is a lifesaver. Things could have been a lot different for the worse, if I hadn't been introduced to Stepchange. Every person I have dealt with at Stepchange has been so very sympathetic and understanding. I cannot thank them enough. Reviewed on: 6th June 2025

I was extremely embarrassed about the debt i was in...

I was extremely embarrassed about the debt i was in and was treated with the up most respect and dignity.Everything was explained to me and made me feel at ease I was getting the best support. Even when I had an issue and needed more help it was never too much trouble Reviewed on: 6th June 2025

non judgemental

Incredibly helpful and non judgemental Reviewed on: 6th June 2025

I highly recommend stepchange to anyone.

I highly recommend stepchange to anyone. I was struggling to make all my monthly payments but thanks to stepchange they have helped me manage this. Reviewed on: 6th June 2025

Best most helpful company I have ever dealt with

Best most helpful company I have ever dealt with Reviewed on: 6th June 2025

Helpful and understanding staff who do their best.

Helpful and understanding staff who do their best. Reviewed on: 6th June 2025

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