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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16505 reviews)

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4.95

Based on 16,505 reviews, last reviewed 9th May 2026

86050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help when needed... when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16505)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service helped loads .

Great service helped loads . Taken my debts so I had more breathing space Reviewed on: 23rd May 2025

Stepchange have been invaluable to me.

Stepchange have been invaluable to me. My finances were a mess, with repayments that were suffocating me and that I couldn't keep track of. With the help of all the helpful staff at stepchange, I have been able to condense all of my debts into one payment that comes out on payday- meaning I have much better control of my money and the constant anxiety in the pit of my stomach about finances has all bit disappeared! I cannot thank stepchange enough!!! Reviewed on: 23rd May 2025

Very helpful and understanding, the staff ever made...

Very helpful and understanding, the staff ever made judgement Reviewed on: 23rd May 2025

Their approach is sensitive, non judgemental, inform...

Their approach is sensitive, non judgemental, informative and supported me to find the best way to manage my debt during a very difficult time. I can’t thank them enough. Reviewed on: 23rd May 2025

Kind, understanding and non judgemental.

Kind, understanding and non judgemental. At a really stressful time, they were helpful and reassuring. An excellent overall Experience Reviewed on: 23rd May 2025

Total amazing and very understanding

Total amazing and very understanding Reviewed on: 23rd May 2025

Life changing decision

At the worst time of my life, financial poverty also struck.. I couldn’t see a way out and Stepchange guided,and supported me through tough times to make life bearable and affordable Reviewed on: 23rd May 2025

I was floundering under the weight of my debts.

I was floundering under the weight of my debts until step change helped me find a solution that left me with sufficient money to live on but also repay all my debts. The weight was instantly lifted and the online portal has made it simple to update my plan when things change. Reviewed on: 23rd May 2025

Always there to help anytime .

Always there to help anytime .Reachable and very accommodating Reviewed on: 23rd May 2025

Excellent support

As a new mum who was in loads of debt step change have been amazing in helping me consolidate all of my debts into one which has led to me being less stressed each month after making one set payment split between all creditors. Reviewed on: 23rd May 2025

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