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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

StepChange have changed my life.

StepChange have changed my life. I was left in a lot of debt after my marriage ended and I am now facing it with a lot of help and advice. Reviewed on: 6th June 2025

Supportive, professional and knowledgeable

So supportive, professional and knowledgeable Reviewed on: 6th June 2025

Stepchange have been amazing in handling my debts,

Stepchange have been amazing in handling my debts, I would have struggled to sort them by myself at such as stressful time. I could not praise the people and their IT system highly enough Reviewed on: 6th June 2025

Step change has changed my life.

Really helpful, pay an affordable amount every month. Once a year we go through my earnings and what my out goings are then an amount is agreed. This has made my life a lot less stressful knowing I'm paying my debts without going short of money each month. I would recommend Step Change to anyone struggling with debt Reviewed on: 6th June 2025

I engaged SC when at a very low point in point where...

I engaged SC when at a very low point in point where my financial difficulties were overwhelming me. Their intervention lifted incredible stress of my shoulders. Reviewed on: 6th June 2025

Stepchange are amazing.

Stepchange are amazing. I was in so much financial trouble and Stepchange are helping me get through this extremely hard time in my life. Without Stepchange I don't know what would have happened to me and my family. I can't thank them enough Reviewed on: 6th June 2025

Easy process from setting up my plan

Easy process from setting up my plan Reviewed on: 6th June 2025

Really helpful and supportive, especially with my an...

Really helpful and supportive, especially with my anxiety issues and helping me sort things out Reviewed on: 6th June 2025

Helped to relieve stress and worry

They have taken most of the worry away from us and whenever we have questions or need help, they are always at hand. Reviewed on: 6th June 2025

I have been with StepChange for several years now an...

I have been with StepChange for several years now and have found them nothing but polite , caring and downright legends , within 2 to 3 weeks of starting my DMP all my creditors stopped hassling me and that alone is worth 5 stars Reviewed on: 6th June 2025

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