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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I was struggling to make ends meet trying to keep on...

I was struggling to make ends meet trying to keep on top of my bill payments making the first call I was so worried I was going to judge!! But I spoke to a lovely gentleman who totally made me feel at ease and help me sort everything into one payment so relieved at last Reviewed on: 6th June 2025

excellent outcome for me

Very helpful and knowledgeable staff who were able to guide me to a very manageable situation for me. Reviewed on: 6th June 2025

I feel so supported and I feel like I can breathe an...

I feel so supported and I feel like I can breathe and tackle things better . Reviewed on: 6th June 2025

These men and women are the only people ever to real...

These men and women are the only people ever to really get me on a path to financial security Reviewed on: 6th June 2025

From a grateful client

I have haf my dmp for 18 months and it has helped me to sleep ay night, the quality of service is second to none and they are always respectful I would happily refer them to any of my friends and family. Reviewed on: 6th June 2025

StepChange have changed my life.

StepChange have changed my life. I was left in a lot of debt after my marriage ended and I am now facing it with a lot of help and advice. Reviewed on: 6th June 2025

Supportive, professional and knowledgeable

So supportive, professional and knowledgeable Reviewed on: 6th June 2025

Stepchange have been amazing in handling my debts,

Stepchange have been amazing in handling my debts, I would have struggled to sort them by myself at such as stressful time. I could not praise the people and their IT system highly enough Reviewed on: 6th June 2025

Step change has changed my life.

Really helpful, pay an affordable amount every month. Once a year we go through my earnings and what my out goings are then an amount is agreed. This has made my life a lot less stressful knowing I'm paying my debts without going short of money each month. I would recommend Step Change to anyone struggling with debt Reviewed on: 6th June 2025

I engaged SC when at a very low point in point where...

I engaged SC when at a very low point in point where my financial difficulties were overwhelming me. Their intervention lifted incredible stress of my shoulders. Reviewed on: 6th June 2025

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