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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Absolute fantastic charity couldn't of helped me out...

Absolute fantastic charity couldn't of helped me out anymore always there for me when needed with professional advice Reviewed on: 6th June 2025

StepChange Debt Management have very friendly staff...

StepChange Debt Management have very friendly staff and are able to help you manage your debt. Their communication skills are excellent and take their time to explain all details to your understanding. They're highly recommended to anyone who wants to free themselves from debt Reviewed on: 6th June 2025

StepChange gave me back my life.

StepChange gave me back my life. I was behind with my debts during Covid period. I contacted them and helped out talking to my Creditors on my behalf and came out with a reasonable payment plan Reviewed on: 6th June 2025

Nothing but helpful, always theres to answer any que...

Nothing but helpful, always theres to answer any questions. Staff are always understanding of situations. When a creditor becomes more aggressive they advise you how to act to avoid any further stress. Reviewed on: 6th June 2025

Everyone I talked to has been very supportive and fr...

Everyone I talked to has been very supportive and friendly. I never felt judged, and there was a lot of compassion Reviewed on: 6th June 2025

They the best help me to have a better understanding...

They the best help me to have a better understanding of money Reviewed on: 6th June 2025

Help with my overspending and debts

I had accumulated unsecured debts over the course of several years because I hadn't made a budget, and was consistently spending more than I earned. Although I had not yet fallen into arrears, my monthly repayments on various debts were taking a larger and larger percent of my monthly income. I approached StepChange for help. The first thing they did was help me make a budget, which helped me see where I was overspending. Then they put together a debt management plan, and approached my creditors to arrange a payment plan. Now my monthly payments are (just about) manageable, I am living within my earnings, and I have a target date for when I will be debt free. Reviewed on: 6th June 2025

So easy to sort out and really helpful staff

So easy to sort out and really helpful staff Reviewed on: 6th June 2025

Amazing staff so friendly

Staff are so kind and helpful, they listen and help without judgement. Your a person to them and not just a number. Reviewed on: 6th June 2025

Excellent support and advice!

StepChange have really helped me through one of the worst times of my life. Every person i have spoken to has been respectful, helpful and have given me lots of support and advice. Wish i had reached out to them sooner than i did. Reviewed on: 6th June 2025

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