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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing staff so friendly

Staff are so kind and helpful, they listen and help without judgement. Your a person to them and not just a number. Reviewed on: 6th June 2025

Excellent support and advice!

StepChange have really helped me through one of the worst times of my life. Every person i have spoken to has been respectful, helpful and have given me lots of support and advice. Wish i had reached out to them sooner than i did. Reviewed on: 6th June 2025

Debt control

They have helped me get back in control of my debts. And have helped me get a plan of action to get it sorted. Reviewed on: 6th June 2025

Setting up my account with step change

I was very embarrassed when I first spoke to Step Change but I soon realised that there is a lot of people in the same predicament and was instantly put at ease and given a solution to solve my debt it was super easy to set up everything and do a payment plan without the worry of my debtors. Reviewed on: 6th June 2025

Caring and compassionate staff who don’t judge you.

Caring and compassionate staff who don’t judge you. Reviewed on: 6th June 2025

I feel I have my life back due to their...

I feel I have my life back due to their help Reviewed on: 6th June 2025

Friendly staff non judgemental extremely helpful and...

Friendly staff non judgemental extremely helpful and reassuring Reviewed on: 6th June 2025

Step change have helped me for a long time there’s...

Step change have helped me for a long time there’s no one better they are always there if you have a problem I got myself in a bit of bother and they guided me so if you need help please go to step change( Reviewed on: 6th June 2025

They literally saved my financial skin!

They literally saved my financial skin, I am half way to being debt free and have a much better understanding of how to manage my finances because of Stepchange. If you are worried about debt, trying to jump from one 0% card to another and losing the will, give them a bell. Its' free and they are good people. Reviewed on: 6th June 2025

Great service, Helpful staff, life saver.

Great service, Helpful staff, life saver. Reviewed on: 6th June 2025

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