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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange gave me back my life.

StepChange gave me back my life. I was behind with my debts during Covid period. I contacted them and helped out talking to my Creditors on my behalf and came out with a reasonable payment plan Reviewed on: 6th June 2025

Nothing but helpful, always theres to answer any que...

Nothing but helpful, always theres to answer any questions. Staff are always understanding of situations. When a creditor becomes more aggressive they advise you how to act to avoid any further stress. Reviewed on: 6th June 2025

Everyone I talked to has been very supportive and fr...

Everyone I talked to has been very supportive and friendly. I never felt judged, and there was a lot of compassion Reviewed on: 6th June 2025

They the best help me to have a better understanding...

They the best help me to have a better understanding of money Reviewed on: 6th June 2025

Help with my overspending and debts

I had accumulated unsecured debts over the course of several years because I hadn't made a budget, and was consistently spending more than I earned. Although I had not yet fallen into arrears, my monthly repayments on various debts were taking a larger and larger percent of my monthly income. I approached StepChange for help. The first thing they did was help me make a budget, which helped me see where I was overspending. Then they put together a debt management plan, and approached my creditors to arrange a payment plan. Now my monthly payments are (just about) manageable, I am living within my earnings, and I have a target date for when I will be debt free. Reviewed on: 6th June 2025

So easy to sort out and really helpful staff

So easy to sort out and really helpful staff Reviewed on: 6th June 2025

Amazing staff so friendly

Staff are so kind and helpful, they listen and help without judgement. Your a person to them and not just a number. Reviewed on: 6th June 2025

Excellent support and advice!

StepChange have really helped me through one of the worst times of my life. Every person i have spoken to has been respectful, helpful and have given me lots of support and advice. Wish i had reached out to them sooner than i did. Reviewed on: 6th June 2025

Debt control

They have helped me get back in control of my debts. And have helped me get a plan of action to get it sorted. Reviewed on: 6th June 2025

Setting up my account with step change

I was very embarrassed when I first spoke to Step Change but I soon realised that there is a lot of people in the same predicament and was instantly put at ease and given a solution to solve my debt it was super easy to set up everything and do a payment plan without the worry of my debtors. Reviewed on: 6th June 2025

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