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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

A brilliant service

Has literally saved my life. I felt trapped under the weight of some poor life choices when I was at my most vulnerable and was able to get my life back on track. Friendly staff and a realistic finance plan which I follow to this day Reviewed on: 6th June 2025

Great people great stepchange have transformed my si...

Great people great stepchange have transformed my situation took away all the stress and anxiety couldn’t be happier Reviewed on: 6th June 2025

StepChange literally saved my life!

StepChange literally saved my life!!! I had nowhere else to go and no-one to turn to and felt very isolated, alone and literally terrified that I would lose everything. I had got to the point where I couldn't see a way out of the debt that my ex-husband had left me in, the bills were racking up and when Covid hit, that was the breaking point for me. I hadn't told anyone about the financial mess I had been left in and was working three jobs to try to make the payments to clear it but because of Covid, two of my three jobs ended. I realised then that I could not do this alone so swallowed my pride and reached out to Step Change. They were so helpful and sympathetic, guiding me through the options that were available to me and I didn't feel judged or stupid. The day after I felt such a relief that I had a plan in place, I wasn't having to juggle payments to different companies and I felt in control. I could not have done this without the help and support of the team at Step Change. Please, just contact them and they CAN help you! Reviewed on: 6th June 2025

Supportive, helpful and kind customer service agents...

Supportive, helpful and kind customer service agents who assess and deal with the issue/work that needed to be done. Reviewed on: 6th June 2025

Excellent magic always willing to help

Excellent always willing to help Reviewed on: 6th June 2025

Stepchange helped me get my life back,

Stepchange helped me get my life back, friendly and understanding staff, no judgement, I'm not far off being debt free, and I couldn't of done it without the help of stepchange. Reviewed on: 6th June 2025

Load of crap, can’t ever talk to anyone.

Laos of crap, can’t ever talk to anyone. Set it up and forget about it. Reviewed on: 6th June 2025

Great company.

Great company. Great Help in needs Reviewed on: 6th June 2025

, Very helpful phone call

Very helpful kind and considerate conversation, felt at ease Reviewed on: 6th June 2025

Excellent

They eased my worries. Now I can afford to pay my debts Reviewed on: 6th June 2025

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