Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Adviser very helpful and fully explained everything...

Adviser very helpful and fully explained everything to me. Reviewed on: 6th June 2025

StepChange we're brilliant.

StepChange demonstrated expertise and efficency. All Advusers were kind, polite and courteous. Reviewed on: 6th June 2025

Professional service, nice and helpful people, I rec...

Professional service, nice and helpful people, I recommend to anyone who needs help with sorting out and paying off debt. Reviewed on: 6th June 2025

StepChange changed my life!

StepChange changed my life! I contacted them when my marraige broke down and I didn't know how to cope with all the debt we had accumulated in my name (foolish I know in hindsight.) They were helpful and calming, and understanding. There have been frustrations over the years, as I changed my name and creditors wouldn't accept it, but StepChange as an organisation and the individuals were so supportive and helpful. Reviewed on: 6th June 2025

Life Saver

I was so relieved to see how helpful and friendly, non judgemental everybody has been. I am able now to pay my debts and have a life free of worries and heartache. Thank you. Reviewed on: 6th June 2025

Really great experience with Step Change they've rea...

Really great experience with Step Change they've really supported me to develop an affordable payment plan I can stick to, I can now really look forward to a debt free future! Reviewed on: 6th June 2025

Stress and worry away

I got myself into alot of mess years ago That I'd never done before I was usually quite sensible Step change helped me with my debt providers Coming too agreements they took my stress and worry away Reviewed on: 6th June 2025

Very helpful and supportive when I have needed to co...

Very helpful and supportive when I have needed to contact them Reviewed on: 6th June 2025

Easy to deal with

Easy to deal with, very well informed have had no issues since starting with them Reviewed on: 6th June 2025

They found me a way out of what seemed like oblivion

I can honestly describe my experience with step change as life changing. I honestly don't know what would have happened to me without their help. I felt like I was about to lose everything and they have me back on track Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2116 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub