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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Step change has helped me consolidate my debts and s...

Step change has helped me consolidate my debts and stop interest. I'm now paying an amount I can afford, which has lifted a great weight of my mind. Reviewed on: 6th June 2025

Stepchange are an excellent company and very easy to...

Stepchange are an excellent company and very easy to deal with. I would have no hesitation in recommending them. I have been with them approximately 6 years and have no complaints whatsoever. Reviewed on: 6th June 2025

StepChange is excellent

StepChange is excellent. This is the best debt management organisation is the whole world. I am extremely grateful for their kind help with my situation. Reviewed on: 6th June 2025

Really helpful in difficult times.

Really helpful in difficult times. We can sleep at nights now without worrying. Thanks you so much. Reviewed on: 6th June 2025

Excellent support

StepChange have worked with me to become debt free over the last 14 years. I am not sure where I would be without their support Reviewed on: 6th June 2025

Step change aren’t just experts in their field.

Step change aren’t just experts in their field. They have a heart and are full of empathy. Such professionals and so supportive. They had a unique understanding of my complex situation and have helped me so much. I don’t dread or live in fear of my creditors anymore. Thank you so much. Reviewed on: 6th June 2025

amazing people

amazing people and my life is so much better for choosing them. Reviewed on: 6th June 2025

Needed help, StepChange was there the whole journey

I had pulled my credit report as I wasn't on top of my finances. I discovered I had more outgoing than incoming and needed help. I didn't want to file for bankruptcy so searched for a company thgat could help. Stepchange literally changed and saved my life! The application process was smooth and easy and over the course of 4 years I had affordable payments and paid everything off. I cannot thank StepChange enough. Reviewed on: 6th June 2025

Very polite and very understanding

Very polite and very understanding Reviewed on: 6th June 2025

When I worked in debt I'd always recommend stepchange

When I worked in collections I'd always recommend stepchange to people having financial difficulties (or CCCS as they were back then) and when I found myself in a difficult financial situation due to impulsive spending and poor decisions step change was the obvious and only choice for me, no judgement no hassle simple to use and fair, best in their field in my opinion Reviewed on: 6th June 2025

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