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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Sound way to take care of my debts.

StepChange has made me aware of the help available to people like me. My creditors stop hustling me as they had to go through StepChange . Reviewed on: 4th June 2025

Debt free in Jan 2027

I was very stressed with my money problem,I had many sleepless nights worrying how I’m going to pay my credit card bills when Covid struck in March 2020 my credit card company relax the payment date for six months giving me time to think how to get out off debt when I came across step change I made a call to them I spoken to one of their employees who made me feel I’m not alone I was going to one managerable payment every month until my debt is paid off I still got till jan 2027 till every penny I owed is paid back not long to go now I have never missed one payment I can’t wait till m debt free I will feel free and never ever will I get a credit card AGAIN.. Reviewed on: 4th June 2025

Very helpful on the phone and the form was very unde...

Very helpful on the phone and the form was very understandable Reviewed on: 3rd June 2025

The best team

I was in a critical financial situation and I was drowning in my debts, one of my friends told me about Step change and it changed my life. I am paying my debts as much as I can afford thanks to the Step change team who are very professional, kind and caring. Reviewed on: 3rd June 2025

Breathe of fresh air, very helpful staff.

When I was struggling with managing my debt and my spiralling mental health problems, step change helped keep the debt management companies away and help set up Mo they Payment plans that suited my budget. Reviewed on: 3rd June 2025

Unexpected help and advice.

When I had nowhere to turn for advice and help, one of the companies I was dealing with suggested STEPCHANGE. I don’t think I would have coped without their help. I felt they chased the wolves from my door. There aren’t enough superlatives to say how wonderful they are. I had a lot of change to deal with when they stepped in, taking my financial worry and making it a goal to aspire to. Thank you FOO the kind and understanding advisors who make me feel I wasn’t the only person going through this. Reviewed on: 3rd June 2025

Heard a lot about Step Change of family and friends...

Heard a lot about Step Change of family and friends when I contacted them I felt so relaxed. I felt like strongly wanted to help. It’s taking a lot of pressure off me. Yes great glad to have heard of Step Change. Reviewed on: 3rd June 2025

Outstanding Free Service.

Creditors accept StepChange as a reliable service provider. Dealing with StepChange has always been easy and I was never made to feel unimportant. The staff I have dealt with are courteous and understanding. On top of the benifits; the service is free. Reviewed on: 3rd June 2025

Stepchange helped me in my darkest days

Stepchange helped me through my darkest point and into the light again. And begin the journey to a better future. Still work in progress but Without there help and support I would not be here. I advise anyone who needs help or advice to reach out to them. Reviewed on: 3rd June 2025

Has really helped my mental health and the ability t...

Has really helped my mental health and the ability to see a end date Reviewed on: 3rd June 2025

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