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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Breathe of fresh air, very helpful staff.

When I was struggling with managing my debt and my spiralling mental health problems, step change helped keep the debt management companies away and help set up Mo they Payment plans that suited my budget. Reviewed on: 3rd June 2025

Unexpected help and advice.

When I had nowhere to turn for advice and help, one of the companies I was dealing with suggested STEPCHANGE. I don’t think I would have coped without their help. I felt they chased the wolves from my door. There aren’t enough superlatives to say how wonderful they are. I had a lot of change to deal with when they stepped in, taking my financial worry and making it a goal to aspire to. Thank you FOO the kind and understanding advisors who make me feel I wasn’t the only person going through this. Reviewed on: 3rd June 2025

Heard a lot about Step Change of family and friends...

Heard a lot about Step Change of family and friends when I contacted them I felt so relaxed. I felt like strongly wanted to help. It’s taking a lot of pressure off me. Yes great glad to have heard of Step Change. Reviewed on: 3rd June 2025

Outstanding Free Service.

Creditors accept StepChange as a reliable service provider. Dealing with StepChange has always been easy and I was never made to feel unimportant. The staff I have dealt with are courteous and understanding. On top of the benifits; the service is free. Reviewed on: 3rd June 2025

Stepchange helped me in my darkest days

Stepchange helped me through my darkest point and into the light again. And begin the journey to a better future. Still work in progress but Without there help and support I would not be here. I advise anyone who needs help or advice to reach out to them. Reviewed on: 3rd June 2025

Has really helped my mental health and the ability t...

Has really helped my mental health and the ability to see a end date Reviewed on: 3rd June 2025

Professional to the extreme

Stepchange has taken a lot of pressure off me. They have acted in a very Professional manner also given me hope for the future.. Each and every person I have had contact with have been extremely helpful. Reviewed on: 3rd June 2025

I was in a very dark place

I was in a very dark place and could no longer face the days and nights of worry, the embarrassment of getting in to debt and then not knowing how to sort it all. I couldn't eat or sleep and my health conditions deteriorated. I was not eating more than toasted bread as I couldn't afford to eat or buy food. I had nobody to turn to or help. Stepchange changed that, gave me support, tackled the creditors, help me budget and slowly but surely I have been clearing my debt through stepchange. You helped me survive and get through the darkest times, you would cope with my tearful telephone conversations and your reassurances. My grandaughter now has a grandma and the will to live longer. Reviewed on: 3rd June 2025

Step Change listen.

Step Change listen. There is no need to be frightened talking to them if you are in debt. They explain the process fully and how they can help. They sort your debts out. They leave you enough so you can still live. You may speak to them at any time, even with regular questions if you are not sure. Reviewed on: 2nd June 2025

So happy with Step change.

So happy with Step change. Felt supported and reassured and am now dept free. Reviewed on: 2nd June 2025

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