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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Ex ellent service good advice always really help abo...

Ex ellent service good advice always really help above & beyond in my experience!!! Reviewed on: 6th June 2025

They understood my situation perfectly

I was a tad distressed when I first had contact with StepChange and they were calming, understanding and explained and explained and explained again the answers to my questions. I don't take things in very quickly and they were very patient with me. Reviewed on: 6th June 2025

Peace of mind when in a very difficult position and...

Peace of mind when in a very difficult position and not sure where to turn. Reviewed on: 6th June 2025

It was very easy to talk to someone, they made you f...

It was very easy to talk to someone, they made you feel comfortable knowing that your financial problems will be taken under control. Reviewed on: 6th June 2025

They have helped me so much

Step change has helped me alot with my debt and I appreciate everything they've helped me with Reviewed on: 6th June 2025

Helped me face my financial fears

Helped me deal with my debts when I was unable to manage financially. The staff are always helpful, efficient and understanding. They helped me deal with my anxiety around my finances and feel less out if my depth. Reviewed on: 6th June 2025

Very professional, really, really put my mind at ease.

Very professional, really, really put my mind at ease. Reviewed on: 6th June 2025

Take a Step towards Stepchange

I would definitely recommend reaching out to Stepchange for help if you are drowning in debt and feeling hopeless. Stop the letters and phone calls and make that one call to Stepchange and you will feel so much easier having them represent you. Reviewed on: 6th June 2025

Don't pay fees! Stepchange is 100% FREE!

The important thing about StepChange is that it's free. Almost all 'Debt Solution' businesses are just that, Businesses. Seeking profit, and your monthly payments with them provide that profit. Stepchange is free! 100% of any payments you make, go directly towards reducing your debt balances. Stepchange can offer a variety of solutions to your problems, some of which include debt reduction, but you always get a candid and detailed overview of the consequences of your personal solution choices, something 'debt solution businesses' don't. You can complete the initial process online, so feeling embarrassed or ashamed need not be a barrier to you improving your life. Stepchange is held in very high regard with both charities and the UK financial sector, making a solution agreed by them far more likely to be accepted by a wide range of creditors. Seriously guys, Don't hide in the dark like I did, take control and contact Stepchange. You won't regret it. Reviewed on: 6th June 2025

The most amazing help and service .

The most amazing help and service . Lifted the stress and worry flaring me Reviewed on: 6th June 2025

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