Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very easy to start the process

Very easy to engage with step change and to say they have taken my worries away is an understatement they get in touch with creditors and sort everything out for you I am very relieved to have found them Reviewed on: 28th May 2026

Resulting in peace of mind

Positive outcome to what was an overwhelming problem Reviewed on: 28th May 2026

Helped me pay off some of my debts and now I can foc...

Helped me pay off some of my debts and now I can focus on just my bills Reviewed on: 28th May 2026

Brilliant

Have been excellent in helping me Reviewed on: 28th May 2026

Supportive, Professional and Completely Non-Judgemental

StepChange have been incredibly helpful and supportive throughout. From the very start, they made everything feel much less overwhelming and explained the options clearly and professionally. The person I spoke with was kind, patient and completely non-judgemental, which made a difficult situation far easier to deal with. It was a huge relief to be able to speak openly and get practical advice without feeling pressured or embarrassed. I would highly recommend StepChange to anyone who is struggling financially or unsure where to turn. Their support has given me clarity and peace of mind moving forward. Reviewed on: 28th May 2026

I seperated from my husband and ended up with some d...

I seperated from my husband and ended up with some debts thay I couldn't afford. I reached out to stepchnage who were super helpful and arranged breathing space for me with my creditors and then arranged a debt management plan which was a godsend as its meant I can pay people back but also pay my bills and support my kids. Reviewed on: 28th May 2026

Helping hands

Very helpful and caring they took my worry’s away they explained very thing about them and helped me go though everything with me Reviewed on: 28th May 2026

Efficient and professional advise

Since I got in touch with Step Change once I fell into financial difficulty, they have provided very efficient service and have been a great help in managing my financial affairs Reviewed on: 28th May 2026

I thoroughly recommend Stepchange.

I thoroughly recommend Stepchange. They are so friendly and helpful and it took away a lot of worry and anxiety to know they were dealing with my creditors for me. Having a Debt Management Plan means you can see a light at the end of the tunnel! Reviewed on: 28th May 2026

They have helped me a lot, they have helped me...

They have helped me a lot, they have helped me to sleep Reviewed on: 28th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub