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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Peace of mind when in a very difficult position and...

Peace of mind when in a very difficult position and not sure where to turn. Reviewed on: 6th June 2025

It was very easy to talk to someone, they made you f...

It was very easy to talk to someone, they made you feel comfortable knowing that your financial problems will be taken under control. Reviewed on: 6th June 2025

They have helped me so much

Step change has helped me alot with my debt and I appreciate everything they've helped me with Reviewed on: 6th June 2025

Helped me face my financial fears

Helped me deal with my debts when I was unable to manage financially. The staff are always helpful, efficient and understanding. They helped me deal with my anxiety around my finances and feel less out if my depth. Reviewed on: 6th June 2025

Very professional, really, really put my mind at ease.

Very professional, really, really put my mind at ease. Reviewed on: 6th June 2025

Take a Step towards Stepchange

I would definitely recommend reaching out to Stepchange for help if you are drowning in debt and feeling hopeless. Stop the letters and phone calls and make that one call to Stepchange and you will feel so much easier having them represent you. Reviewed on: 6th June 2025

Don't pay fees! Stepchange is 100% FREE!

The important thing about StepChange is that it's free. Almost all 'Debt Solution' businesses are just that, Businesses. Seeking profit, and your monthly payments with them provide that profit. Stepchange is free! 100% of any payments you make, go directly towards reducing your debt balances. Stepchange can offer a variety of solutions to your problems, some of which include debt reduction, but you always get a candid and detailed overview of the consequences of your personal solution choices, something 'debt solution businesses' don't. You can complete the initial process online, so feeling embarrassed or ashamed need not be a barrier to you improving your life. Stepchange is held in very high regard with both charities and the UK financial sector, making a solution agreed by them far more likely to be accepted by a wide range of creditors. Seriously guys, Don't hide in the dark like I did, take control and contact Stepchange. You won't regret it. Reviewed on: 6th June 2025

The most amazing help and service .

The most amazing help and service . Lifted the stress and worry flaring me Reviewed on: 6th June 2025

Best move I ever msde

Have been making regular affordable payments. Can see the light at the end of the tunnel. Reviewed on: 6th June 2025

Always been supportive outstanding.

Always been supportive and understanding. Quickly rushed my ppan through when a problem out of there control Reviewed on: 6th June 2025

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