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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16596 reviews)

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4.95

Based on 16,596 reviews, last reviewed 10th May 2026

90500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s been a journey, staff have been very supportive... It’s been a journey, staff have been very supportive and advise and support has been excellent. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16596)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Loss of a partner

I recently lost my partner and we had a joint account with stepchange. They were very helpful and sympathetic with my situation and paused my account for three months so i could have a break and get things sorted. I had no pressure what so ever from them and would highly recommend. Reviewed on: 23rd May 2025

From the moment I contacted stepchange it felt like...

From the moment I contacted stepchange it felt like the weight was lifted off my shoulders .I'm nearly at the end of my battle and I know they are still there with help and guidance if needed Great job stepchange tthank you. Reviewed on: 23rd May 2025

I was drowning in debt!

I was drowning in debt! Couldn’t see no way out, but the relief I felt once I sorted it out was fantastic. I felt free for the first time in a year! Reviewed on: 23rd May 2025

Stepchange left me feeling supported and not alone.

Stepchange left me feeling supported and not alone. My situation was worked through in a non-judgemental way and a good plan set up to clear my debt Reviewed on: 23rd May 2025

Relaxed conversation with all assistants.

Relaxed conversation with all assistants. Took me from panic to “at ease” quite quickly. Simple instructions with common sense advice. No patronising, no rushing into decisions and definitely no disrespect when asking stupid questions. loved the information on how to deal with finance companies. Reviewed on: 23rd May 2025

Really Knowledgeable, Incredibly empathetic

Really Knowledgeable, very helpful with no agenda, i felt they try to do the best for me as a Customer. Incredibly empathetic and supportive. Reviewed on: 23rd May 2025

Regain control

In crisis I spoke to a woman called Gerry, I remember crying to her and saying is this going to be the rest of my life I’m so overwhelmed. She told me to take a deep breath and she said this is the beginning of the rest of your life. And it really was. The moment I took out the plan and gained control things started to change for the better for me. Now a few years later I’m a home owner, I have been able to have another baby and not worry about finances and I am most importantly I am in control. I will never forget Gerry and her help. Reviewed on: 23rd May 2025

All done for you.

Really good company, no hassle at all. Reviewed on: 23rd May 2025

My experience has been excellent.

My experience has been excellent. Reviewed on: 23rd May 2025

Brilliant - Highly recommend

I found myself in financial difficulty and was recommended to seek help from stepchange. They have been brilliant with helping me sort my finances and making life easier. I cannot thank them enough. Staff have also been amazing always have time to answer questions and give sound advice. My sincere thanks to you all. Reviewed on: 23rd May 2025

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