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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Help with DEBT

It was great to be able to do everything online, quick and got me out of a really bad headspace Reviewed on: 29th May 2025

My experience with step change

I seeked help from step change when I was heavily in debt and suffered from depression and anxiety and very scared for my future.I found step change very helpful and supportive and I can't thank them enough. Thanks again Reviewed on: 29th May 2025

Stepchange were a great help to us.

Stepchange were a great help to us when we were really struggling with money, they took a lot of the worry and stress out of the process, and we were able to get our lives back on track. Reviewed on: 29th May 2025

I am grateful for the help you gave me

I am grateful for the help you gave me Reviewed on: 29th May 2025

Help when needed most

Step change has helped me enormously regarding paying off extortionate bank interest rates. I was going through periods of mental health issues and Step Change has helped me in reducing my anxiety and depression. I am enormously grateful for all your support. Reviewed on: 29th May 2025

Step change debt management been very helpful since...

Step change debt management been very helpful since I started my debt management, and up to date still excellent. Reviewed on: 29th May 2025

Massive support

Amazing support from the team for managing my debt. Kept me back on track. Reviewed on: 29th May 2025

Step change helped me in so many ways, I was feelin...

Step change helped me in so many ways, I was feeling helpless and never thought I would escape from the situation I was in. Acknowledging I was never going to get out of it until I owned up, when I did it was the best feeling ever. Freeing! Reviewed on: 29th May 2025

Friendly staff, understanding and make you feel at...

Friendly staff, understanding and make you feel at ease and not stressed talking about your situation Reviewed on: 29th May 2025

There during a really difficult time

Stepchange were there for me during a really difficult time. Life circumstances changed overnight and they helped to take the financial pressure off while I felt with the situation. Reviewed on: 29th May 2025

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