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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16612 reviews)

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4.95

Based on 16,612 reviews, last reviewed 10th May 2026

91250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Advice - No Judgment! Although I was well over retirement age, I had continued to work in order to pay off my credit card debts. Unfortunately, I had to give up work comple... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16612)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Very helpful, excellent service, life changing Reviewed on: 23rd May 2025

Such a relief

The process has been seamless and such a relief to finally get the help i had put off for so long. Reviewed on: 23rd May 2025

Can’t thank enough for helping me.

Can’t thank enough for helping me.Highly recommended ,very professional service. Reviewed on: 23rd May 2025

Find Customer Service very good, sympathetic, and un...

Find Customer Service very good, sympathetic, and understanding each time I do a budget review. They make sure that monthly payments to creditors are what I can afford, and reasonable. Reviewed on: 23rd May 2025

Excellent, reassuring help

I found the staff very empathetic and helpful at a time of great worry. Reviewed on: 23rd May 2025

I felt overwhelmed by getting myself in debt at time...

I felt overwhelmed by getting myself in debt at time mental health was a real low. But any queries or questions took away some stress Reviewed on: 23rd May 2025

They were very reassuring and helped me out of a tig...

They were very reassuring and helped me out of a tight spot. Reviewed on: 23rd May 2025

Pure relief

I was feeling very overwhelmed to now somewhat relieved! A very helpful and efficient service! It has certainly made me look at money and spending in a very different way! I thought I was controlled with budgeting but I am much more aware now! I appreciate all their help. Reviewed on: 23rd May 2025

Great experience, very good customer service

Great experience, very good customer service Reviewed on: 23rd May 2025

I was at my lowest knowing that I was in serious fin...

I was at my lowest knowing that I was in serious financial trouble. A quick call and everything was sorted. That night was the first time I had more than a few hours sleep, I wish I had done it sooner. Some will say I brought it on myself, over spending, living beyond my means but it really wasn’t like that and they never judged me. Reviewed on: 23rd May 2025

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