Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Such a relief having Stepchange handle my creditors!

Such a relief having Stepchange handle my creditors! They are brilliant and so caring and no more debt letters as Stepchange deal with all of them! Majority of creditors don’t add any interest so you just pay towards the amount you owe! Reviewed on: 2nd May 2024

Life Saver

Amazing experience. Really helped me put my mind at rest. Super efficient. Very practical and helpful with an easy to use website Reviewed on: 2nd May 2024

Brilliant service really helped me when I needed it...

Brilliant service really helped me when I needed it the most. Easy to sort and they listen to you without judging Reviewed on: 2nd May 2024

Excellent debt management company.

Excellent debt management company...with their excellent debt management service Reviewed on: 2nd May 2024

Made me feel in control

very helpful they listened to my problems and were very happy to assist me in any way possible. Reviewed on: 2nd May 2024

Amazing support and guidance during a really difficu...

Amazing support and guidance during a really difficult time in our lives Reviewed on: 2nd May 2024

Very professional level experience staff and kind.

Very professional level experience staff and kind. Not judgmental Reviewed on: 2nd May 2024

I went from constant sleepless night worrying about...

I went from constant sleepless night worrying about money to having a fair and sensible plan to pay back my debt. I cannot thank stepchange enough. Reviewed on: 2nd May 2024

they were very helpful from the frist phone call the...

they were very helpful from the frist phone call they made me feel relaxed and madecexpliaing really easy Reviewed on: 2nd May 2024

They have been a light at the end of a long dark tunnel

They have been a light at the end of a long dark tunnel for me. They have provided a flawless service over the years and I can't thank them enough for their help and support. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.76 from 794 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt solutions
from PayPlan 4.94 from 22305 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub