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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16630 reviews)

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4.95

Based on 16,630 reviews, last reviewed 11th May 2026

92100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Invaluable service I am an accountant who understands finance - I thought I did - but when I had problems I found Stepchange invaluable. Everone I dealt with very helpfu... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16630)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent

excellent give peace of mind all through Reviewed on: 23rd May 2025

Such a brilliant service really helpful and compassi...

Such a brilliant service really helpful and compassionate. Excellent to know it’s a proper recognised organisation too considering all the dodgy ones that advertise. Am always telling people how good it is if you’re struggling Reviewed on: 23rd May 2025

I was at my wits end, petrified of the situation I h...

I was at my wits end, petrified of the situation I had got myself into. I phoned StepChange and they were so helpful and gave me hope that I could carry on. I have a debt management plan that I update each year. I am so grateful to StepChange for helping me be able to sleep at night and give me peace at last. It will take a long time to pay it all off but at least I will do that eventually and I can live in the meantime. Reviewed on: 23rd May 2025

I was so embarrassed and upset but everyone I spoke...

I was so embarrassed and upset but everyone I spoke to was so understanding and no judgement was made and I didn’t have to worry. It was all sorted out for me. I had got myself in such a mess but thank goodness I made that call. Reviewed on: 23rd May 2025

Excellent experience from start to finish

Excellent experience from start to finish Reviewed on: 23rd May 2025

seek help for your health

you can only ignore the letters for so long, the stress wont go away seeking help is difficult as you are embarrased and ashamed to be in your situation, finding and joining stepchange changed all that, a monthly affordable plan no more letters no more stress, a debt reducing over time. Reviewed on: 23rd May 2025

Weight off my shoulders

What a weight off my shoulders step change were very helpful and supportive when my husband had a breakdown and lost his job we would have lost everything we worked hard for if stepchange wasn’t there for us Reviewed on: 23rd May 2025

Always very friendly staff and helpful

Always very friendly staff and helpful Reviewed on: 23rd May 2025

Life saver ' literally

Step chsnge wee excellent. From feeling overwhelmed with no easy way out to seeing light at the end of the tunnel. Very simple process. Some of my debtors stopped charging interest which i doubt woupd hsve gappened without step change Reviewed on: 23rd May 2025

Best decision I've ever made

I was so stressed and completely overwhelmed trying to keep on top of all my debts. Literally living from paycheck to paycheck and being terrified how to afford anything “extra” for the month like an MOT or even going for a meal with friends. Step change has changed my life, I honestly can’t recommend them enough. I felt initially embarrassed explaining and adding up all my debts but they were so kind and understanding! If you are in a similar position please get in touch with them you will be so glad you did! Reviewed on: 23rd May 2025

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