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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Helping Hands

Team is very helpful, they discuss and educate about my situation and steps I can take. Reviewed on: 2nd May 2024

They have been very helpful in my severe debt problems

They have been very helpful in my severe debt problems Reviewed on: 2nd May 2024

They changed my life and made me my happy self again...

They changed my life and made me my happy self again Reviewed on: 2nd May 2024

Trust and use without concern for a better life

When debt repayment reached £1100 per month, effectively my entire income, out of my mind with worry, contacted stepchange. After a brief chat and answered a few questions, the lady came back and asked , 'could you repay £249.00 per month, my reply was ,' dear god I would love to pay £240.00 a month',. Accepting that I had made an unholy mess of my finances, and brought misery to my family, I handed my problems to step change and have never looked back. Reviewed on: 2nd May 2024

Top People.

Very genuine people, they listen to you, then they explain what they can do to help you, as well as reasure you that they will deal directly with creditors, they take so much worry off your shoulders - Top people. Reviewed on: 2nd May 2024

Stress relieving process

Being able to do it all online was an enormous help Reviewed on: 2nd May 2024

Always there to help and excellent at review times

Always there to help and excellent at review times Reviewed on: 2nd May 2024

My experience with step change has been great.

My experience with step change has been great. Stepchange has really helped take a huge weight off my shoulders. Reviewed on: 2nd May 2024

Stepchange have helped me manage my debts.

Stepchange have helped me manage my debts. I was worrying all the time but now I should be debt free in a few years Reviewed on: 2nd May 2024

Excellent service.

I started on a debt management plan late 2022 with another debt company, I paid into this for 9 months and realised that the other debt company was taking 75% of the payments I was making which was not making a dent in the debt that I owed. I made the decision after extensive research to move over to stepchange. This has been the best decision as now I know all of the money I pay is going straight back into the debts that I have and I have started to feel more positive about my debt situation. When I rang stepchange for my 6 monthly review I spoke to a lovely lady who made feel at ease and she even informed me that she used to be on the same plan as me and it made me feel as if I wasn’t the only person in the world. Honestly cannot recommend enough. It is a very scary thing to reach out and get help with something that is not spoken about enough. Reviewed on: 2nd May 2024

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