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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Amazing customer service.

Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

An amount was set that i could afford my debts and t...

An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peace of mind Reviewed on: 10th June 2026

Invaluable help and advice.

I was looking for some advice about my debt situation and decided to contact StepChange after talking to Citizens Advice and reading reviews from other clients. I was not disappointed, it was very easy to get in touch both online (where I was able to send in most of the required information) and by phone when I needed to speak to someone in person.The help and advice they gave me has been invaluable and I am now getting in a position where my debts are under control and I am able to budget for the future. This has been a great weight off my mind. Thank you StepChange. Reviewed on: 10th June 2026

WOULD NOT RECOMMEND

Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when they have. Not very helpful when they do respond and I have to send things twice as they hadn't read the original email properly. Records don't seem to get updated. Can't ever get through on the phone either. All in all it's quite stressful so I wouldn't recommend them at all. Reviewed on: 10th June 2026

It has been so easy to get everything set uo

It has been so easy to get everything set uo Reviewed on: 10th June 2026

Stepchange

From the first phone call the put me at ease. The telly you step by step what will happen. Even when there was a couple of times during the planned repayments on company got in touch with me. Stepchange were there to talk me through the right way to proceed. They have made it a stress free as possible. And I can't thank them enough Reviewed on: 9th June 2026

Peace at last.

Everbody experiences money worries but rest assure Stepchange listens and helps find a solution. Reviewed on: 9th June 2026

Great help

They are a great help. Very understanding and knowledgeable. Made things easy with managing debt. Reviewed on: 9th June 2026

Awesome folk

Helped me at at time when my financial situation was bad. Reviewed on: 9th June 2026

Stepchange has saved my financial life

Stepchange has been excellant to sort out my finances that were in a mess! They took me through what I needed to do and know-customer service is very good even if you have to be patient. Reviewed on: 9th June 2026

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