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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change most probably saved my life.

Right, so if you are considering Step Change you must be in financial bother. You know exactly how it feels, you know how overwhelmed you feel and how it affects your life and your family. It is horrible. Step Change was and still is an amazing light at the end of the tunnel. Everyone was amazing, understanding, non judging and very helpful. They helped is create a plan and not only got us on a path to be out of debt but brought our life back on track where the debt payments were not killing us every month. I sincerely recommend. Wish I knew about them sooner instead of struggling in misery. Thank you Step Change. Reviewed on: 27th May 2025

Really helpful and understanding

Really helpful and understanding Reviewed on: 27th May 2025

An understanding and empathetic service.

An understanding and empathetic service which helps manage your finances so that you can achieve a debt free life. All the staff are extremely knowledgeable and will provide you with all your options to manage your debts and repay them as soon as possible. Reviewed on: 27th May 2025

Great customer service over the years

Great customer service over the years Reviewed on: 27th May 2025

Very good.

Is been a good experience with StepChange with your help, i am paying off my debt gradually. Reviewed on: 27th May 2025

Helpful staff,great service highly recommended

Helpful staff gave good advice when needed Also assisted when I was made redundant by contacting creditors on my behalf.I'm now debt free with Step Change assistance Thank You. Reviewed on: 27th May 2025

Lifesavers!

Lifesavers!! I was drowning in debt after reducing my working hours to help care for my elderly mother. I would probably have lost my house if it wasn't for these fantastic people!! Reviewed on: 27th May 2025

Yes this is good to alleviate the pressure.

I had all the help I needed. All my creditors now get an amount each month I can afford. Stopping all the worry. Reviewed on: 27th May 2025

Thankyou stepchange.

I am so glad I contacted stepchange, they listened to me and made me feel much better about my financial situation.A plan was set up for me and after 3yrs. I have nearly paid off my debts. I owe stepchange a massive thank you, for all their support &friendly service. Reviewed on: 27th May 2025

Very helpful and easy to understand.

Very helpful and easy to understand. Reviewed on: 27th May 2025

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