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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They are so kind, supportive, professional and cari...

They are so kind, supportive, professional and caring towards any worried you sre going through. Reviewed on: 2nd May 2024

So helpful during what is currently a worrying time.

So helpful during what is currently a worrying time. As someone who has always felt in control of my finances, the last few years and personal circumstances I have felt that this control has spiralled and I found myself out of my depth. Steochange reassured me about everything and talked me through what I needed to do offered advice and ways to navigate through. Reviewed on: 2nd May 2024

Stepchange are amazing

Stepchange have helped me sorting my finances in to manageable monthly payments releaving pressure on myself Reviewed on: 2nd May 2024

Step change has really helped, easy service to sign...

Step change has really helped, easy service to sign into for help and support Reviewed on: 2nd May 2024

Fantastic, helping me get out of debt

Fantastic, helping me get out of debt Reviewed on: 2nd May 2024

An excellent service from start to finish.

An excellent service from start to finish. Treated me with sensitivity and expertise. Totally recommend this service to anyone who is struggling with their debt. Reviewed on: 2nd May 2024

I was very worried about my debts.

I was very worried about my debts. StepChange helped me sort everything out and put my mind at ease. Reviewed on: 2nd May 2024

They have never responded to my emails when I have h...

They have never responded to my emails when I have had queries accessing my account or asking for another debt to be added, or to provide evidence to a company or asking amount amount of payments. Reviewed on: 2nd May 2024

Best move I’ve ever made

The advisors are extremely helpful and so polite and friendly. I can’t thank step change enough for literally taking the weight off my shoulders. Reviewed on: 2nd May 2024

Step Change have helped take the stress away

Step Change have helped take the stress away so I can live life without as much worry. It's easy to keep up to date with where you are on the finances you owe and they are easy to get in touch with super helpful & friendly staff that don't make you feel silly Reviewed on: 2nd May 2024

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