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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16663 reviews)

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4.95

Based on 16,663 reviews, last reviewed 11th May 2026

93700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Step Change I was overwhelmed by the amount of debt I was in it seemed hopeless. However the staff at Step Change were kind and patient. Never judged and I Will b... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Difficult times ?

Difficult times. Step change are empathetic, totally understanding of what you’re going through. Great help in difficult times/ situations. Needed help with all finances, fearful, getting sorted with StepChange, was easy, they took the fear of talking about finances away from me! Didn’t worry after the first few sentences, I knew I was making right decision/ choice with StepChange. Reviewed on: 23rd May 2025

Trust StepChange to get you back on track

It was difficult to take the first step and make the call, but I'm glad I did. It was the most sensible thing I did. Once I knew I had the support of StepChange, it took off a load of financial worry from me. Just knowing that I was making manageable monthly payments and that I didn't have to deal directly with my creditors made a huge difference. Reviewed on: 23rd May 2025

Literally changed my life, excellent customer servic...

Literally changed my life, excellent customer service and very knowledgeable and calming representatives Reviewed on: 23rd May 2025

Friendly customer service and easy to talk to

Friendly customer service and easy to talk to Reviewed on: 23rd May 2025

Great people that will help you sorting the finances

Great people that will help you sorting the finances Reviewed on: 23rd May 2025

Helpful People

Step change people are knowledgeable friendly helpful sympathetic non judgmental and give good advice. Reviewed on: 23rd May 2025

Don’t hesitate, help is a message away

Making a call when you’re struggling is the hardest thing to do. Step Change have online options too. Which makes it so much easier to make that first step. And once you do the Support and communication is second to none. If you’re struggling, take the first step and get in touch with Step Change. I struggled for years and wish I’d have made that choice sooner. Reviewed on: 23rd May 2025

Should’ve got in touch with them sooner, helped me t...

Should’ve got in touch with them sooner, helped me to get on top of my finances and spoke to all my creditors so I didn’t have to. Can take a long time to get through to customer services on the phone but other than that they provide a brilliant service. Reviewed on: 23rd May 2025

Right from the start they made me feel at ease with...

Right from the start they made me feel at ease with my debts they talked me through the options that were best for me and took the worry away. Reviewed on: 23rd May 2025

Debt Management Plan - can see an end

I have been on a Debt Management Plan with StepChange for 6 months. I’d reached a point where I was paying a large amount every month towards credit card debts, but not actually paying much off the balance and I felt overwhelmed that I would be in debt forever. I looked into options for debt consolidation but then found StepChange and saw that they could help implement a plan which would leave me debt free in the near future. I didn’t want to speak on the phone so I completed a budget online which was easy and provided creditors details. StepChange then contacted everyone for me and agreed the plan. I feel like I am actually paying off debts now and can see balances going down which is a weight lifted for me Reviewed on: 23rd May 2025

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