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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They have been very helpful and understanding me

They have been very helpful and understanding me Reviewed on: 2nd May 2024

Great service always explains everything so can be u...

Great service always explains everything so can be understood I also got family members to join Reviewed on: 2nd May 2024

Great considerate none judgemental help from a very...

Great considerate none judgemental help from a very experienced team. Reviewed on: 2nd May 2024

Easy to use.

Straightforward and easy to use with extra help available when you need it. Reviewed on: 2nd May 2024

Gave us hope when at our lowest.

Gave us hope when at our lowest. After losing our business they were there to help us sort out a plan that was acceptable to all parties Reviewed on: 2nd May 2024

Should have done it sooner.

Stepchange has been understanding and supportive with a clear process to follow. Above all, you finally feel that you are no longer alone and that there is a pathway to a brighter future. My only regret is that I didn't start this process sooner. Reviewed on: 2nd May 2024

Life Raft in a Stormy Sea.

Following chronic illness and bereavement StepChange provided the tools for me to manage the debts that occurred. Without their help I don't know where I'd be. Reviewed on: 2nd May 2024

I've been ignoring my debt issues for decades, I've...

I've been ignoring my debt issues for decades, I've eventually engaged with Step Change, and although no one can make the debt issue disappear overnight, I now feel with there help I'm dealing my situation. The online process was really well thought out, and easy to use, the only hard part is accepting you need help. Please don't feel ashamed just ask. Reviewed on: 2nd May 2024

Very Helpful

Help me sort out my debts and relieved a lot of the worry. Reviewed on: 2nd May 2024

Please don't suffer in silence

Please don't suffer in silence, or cry at night, me and my husband rang Step Change, the gentleman who spoke with me, did not judge, or make us feel stupid, instead he asked how much came into our household and how much our outgoings were each month, then he worked out an affordable Debt Management Plan of paying our debts off. I cried at the thought of being debt free. It took 3 years and 3 months, it was very hard going at times, but we stuck at it. Since leaving Step Change with everything paid off, we saved enough money for a new tumble dryer, what a great feeling to pay in cash. We also saved enough for a long weekend in Scarborough, wonderful. Step Change have helped us so much, with their kindness, helpfulness and empathy. This was the best experience ever. No more debt, and no more weight on our shoulders Reviewed on: 2nd May 2024

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