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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

When you fall into financial difficulties, Stepchang...

When you fall into financial difficulties, Stepchange will definitely sort and solve everything for you. Reviewed on: 26th May 2025

Always all staff very helpfull .

Always all staff very helpfull . Reviewed on: 26th May 2025

Always helpful no matter what easy to contact

Always helpful no matter what easy to contact Reviewed on: 26th May 2025

Stepchange have been 100% supportive from my first i...

Stepchange have been 100% supportive from my first initial contact and ongoing. When I contacted Stepchange my debt problem was spiraling out of control. As the saying goes "Robbing Peter to Pay Paul." Not literally but I had more money going out than coming in. I started to turn a blind eye just popping debt post into a draw "Out of Site. Out of Mind." The mental stress became too much as I didn't share with anyone, until finally I contacted Stepchange for help and they've been marvelous. They listened with empathy and calculated a plan which suited my purse. At any time if my circumstances changed I would ring them up and another plan was set. I have since shared my debt with others so that they are understanding my situation. I'm near the end now. I have typed out a monthly Ins and Outs so that I keep on top of things. I no longer have steepness nights. (Not for money anyway). Please don't sit in silence. Ring Stepchange today. That's what they are there for. Reviewed on: 26th May 2025

Very reassuring

Efficient and knowledgeable. Glad I went to them for advice. Reviewed on: 26th May 2025

the final countdown thanks to stepchange all my debt...

the final countdown thanks to stepchange all my debts were paid in one monthly payment and split into each creditor and paid to each one and the whole debt was paid over 5 years in a painless way once the first year was gone it seemed easier Reviewed on: 26th May 2025

Life changing

Following my divorce, Stepchange have enabled me to continue with my life by supporting me through a very difficult time in my life. Without them, I would’ve found it very difficult to continue financially. Their support has been unrivalled and I am eternally grateful for giving me my life back Reviewed on: 26th May 2025

STEP TO SUCCESS

I WAS IN A BAD PLACE BUT STEPCHANGE EXPERTSE HELPED SOLVE ALL MY PROBLEMS Reviewed on: 26th May 2025

Stepch-Angels

From the first emotional phone call to all the way through my plan I have nothing but praise for Stepchange. They advise, listen and support you through everything to help you become debt free and I thank you so much for your service. Reviewed on: 26th May 2025

Fantastic!

Fantastic! Changed my life. A Debt management plan took all the pressure away from creditors and I could slowly see my debt coming down as I made monthly payments Reviewed on: 26th May 2025

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