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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

So helpful they make the process so easy, and it tak...

So helpful they make the process so easy, and it takes so much pressure and stress away the relief is amazing. Reviewed on: 26th May 2025

Problem sorted

They were really helpful and sorted out my debt problems to an affordable amount to pay. Don't get any phone calls anymore off my creditors so I am happy. Reviewed on: 26th May 2025

I heart this charity

I was drowning in debt barely making minimum payments. Stepchange are amazing and if in any doubt,once you speak to someone you will soon be put at ease. Reviewed on: 26th May 2025

Impressive help on financial matter .

Since corvid 19, me and my wife had to leave London and took a personal loan temporarily but couldn't pay back a few years later as I lost my job. We happened to meet the Step change and it helped us out a lot to adjust pay back amount within our financial situation. Most of all, they are very attentive and generous on the phone which is impressive to me. Reviewed on: 26th May 2025

it has been a great experience with step change ...

it has been a great experience with step change and their have help me a great deal over the last few year Reviewed on: 26th May 2025

My DMP took a load off my mind and I am now approach...

My DMP took a load off my mind and I am now approaching debt free. Reviewed on: 26th May 2025

Don't Hesitate these guys are amazing

From start to finish I was very nervous at first but was put at ease very quickly by our representative. They explained several options and helped us on all questions, they made everything so clear and concise to get to see what was going on and the consequences before we signed up. We have happily been able to manage our finances so much better since receiving the help Stepchange gave us. We would recommend that if your worried and struggling please just call them because you will change your life overnight as they will not only take care and understanding of you but will also do everything for you once your happy with your options. Don't feel embarrassed or shamed there are so many people going through the same situation and these guys truly are the best. They are a free service too so no worries about extra fees to worry about. Take that leap and call them you will be so relieved you did. Reviewed on: 26th May 2025

I have debt and I contact them and They offered the...

I have debt and I contact them and They offered the best way to pay off the debt. Reviewed on: 26th May 2025

Life changing

Step change , changed my life from the first phonecall . I’m four years into my arrangement and have not got into any debt or had significant money worries since . Finally learned how to manage a budget and staff are amazing at putting you at ease to getting you on right track with finances . Reviewed on: 26th May 2025

make that call to help yourself change your debt

i was desperate to solve my debt. i researched various charities and websites offering help but Step change seemed to tick all the boxes. i gave them all the info they needed and they came back with a plan. i am into my second year and paying 100 pounds more a month off my debt than i was last year and my creditors seem happy with the repayment plan. i don't worry so much anymore. i still have a debt but it is being repayed across all of my creditors by Step change. Reviewed on: 26th May 2025

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