Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

View other StepChange products

4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Eased stress and help me achieve my goal

Helped me so much, took me from feeling overwhelmed and like I would never get anywhere to actually seeing things improve, such a relief. Reviewed on: 23rd May 2025

Debt management

I had debt from multiple places, I didn't have the funds to pay so I was recommended stepchange through citizens advice,they help me put all my debts in one place and they contacted the companies for me I just had to pay what I could afford,now I'm going to be debt free pretty soon Reviewed on: 23rd May 2025

Generally very positive

I think advice regarding defaults was lacking that these should be prioritised early on as in my case some of them came late on and will drag out the associated impairment. Contact with staff has been very positive and informative. Reviewed on: 23rd May 2025

Step changed helped me when nobody else would.

Step changed helped me when nobody else would. Even though life changing circumstances [like having a baby so my income was reduced] , they were still able to help and advise me on payments . Reviewed on: 23rd May 2025

Despair to relief

We went from absolute despair, and felt like there was no way out to getting our life back. We were able to give the kids a much better experience than we ever thought we would. It still took us 10 years but without Stepchange we probably would have lost the house, so grateful to them. Reviewed on: 23rd May 2025

Stepchange helped us when we were in financial diffi...

Stepchange helped us when we were in financial difficulties after my wife had an accident they contacted our mortgage company to explain our situation and got us back on track will always be grateful Reviewed on: 23rd May 2025

Fantastic team, they are always friendly and helpful...

Fantastic team, they are always friendly and helpful and very very understanding Reviewed on: 23rd May 2025

Really understood from the beginning

Really understood from the beginning Reviewed on: 23rd May 2025

I was struggling financially, and had no idea there...

I was struggling financially, and had no idea there were companies out there like Stepchange who could help me. It was literally life changing and allowed me to sort my finances out into one manageable payment. Reviewed on: 23rd May 2025

Affordable easy payments

Settled debts with easy affordable payments all sorted by step change Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Management
from Creditfix 4.76 from 795 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub