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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Can’t Thank StepChange Enough

I had racked up a few credit card debts and loans. I called up StepChange and they was non judgemental and helped me sort out a monthly payment to my debts until my debts was cleared. If you’re struggling to clear your debts give them a call they are great for advice too. Reviewed on: 2nd May 2024

Very easy to apply , many options available for each...

Very easy to apply , many options available for each individual to meet their own personal requirements Reviewed on: 2nd May 2024

Step Change are amazing.

Step Change are amazing. Saved me the stress caused my debt situation. Friendly and helpful, they made an appalling situation into a positive one. Can’t thank them enough. Reviewed on: 2nd May 2024

Very helpful.

Very helpful. Easy and fast setup. Non judgmental. And great portal to see all your information. Reviewed on: 2nd May 2024

Step by step help

They were great in helping from the start. Took a lot of worry away with paying what I could afford. They went through a step by step management plan with me and it helped paying something which I was happy to do. Great help Reviewed on: 2nd May 2024

Helped me massively basically turned my life around

Helped me massively basically turned my life around Reviewed on: 2nd May 2024

Great service made me feel so much better about my s...

Great service made me feel so much better about my situation Reviewed on: 2nd May 2024

Very Nice Customer care & fully dedicated to help pe...

Very Nice Customer care & fully dedicated to help people who are struggling with financial problems Reviewed on: 2nd May 2024

Began as clueless, but now in control

Began as clueless how to manage my debt situation. StepChange listened, understood and guided me to a very good place! I now feel totally in control and confident moving towards being debt free. Reviewed on: 2nd May 2024

Life changing.

Life changing. reduced the stress of trying to manage my debt on my own and it was so easy to set up too! Reviewed on: 2nd May 2024

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