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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful staff.

I have found every time I have contacted stepchange they have always been very helpful. Reviewed on: 25th May 2025

My life is back on track, thanks to Step Change!

Step change allowed me to get a grip on my spiralling debt. I was extremely stressed at the thought of sorting it all out, but the phone call was straightforward, although it took time and was in depth, I was so pleased it was finally sorted out. Since then, my yearly review is easy to complete. Thank you Step Change for all your help, you really did change my life. Reviewed on: 25th May 2025

Best support

I was in a difficult situation at the start but the team helped me every step of the way Reviewed on: 25th May 2025

helpful and friendly staff

Step change are always helpful when I phone.it does take a bit of a wait but that is understandable busy the lines are busy.I also emailed them,they answer quickly and efficiently.All staff are friendly and helpful. Reviewed on: 25th May 2025

really helpful and support...

The lady I spoke with was really helpful and supportive, talked me through the process and advised me accordingly. Reviewed on: 25th May 2025

Staff are so helpful.

Staff are so helpful. They're reassuring, empathetic and sympathetic. Reviewed on: 25th May 2025

StepChange saved my life during the Pandemic

Who knew a Pandemic for Covid-19 would happen!? I worked in the Entertainment and Hospitality industry which completely collapsed several times, open, closed, open, closed was going on a lot in 2020 into 2021, I was not eligible for Furlough so was living on Credit Cards thinking it cant last long! How wrong I was! the debts mounted up and no employment on the horizon, finally I turned to StepChange who thankfully helped me contact the companies I was in debt to and helped me make a Debt Management Plan, I am eternally grateful to them, they saved my life I had no idea how to cope and they offered me solutions - I am still paying my debts and will never use a Credit Card again but at least I am on track to a finish date - I am now a Pensioner and dont have good prospects for money, however I am doing my best with the help of StepChange and the good will of the companies that I rose the debts with Reviewed on: 25th May 2025

Stepchange sorted my debts out don’t know were I wou...

Stepchange sorted my debts out don’t know were I would be if it wasn’t for there help Reviewed on: 25th May 2025

Excellent support and friendly agent solved the diff...

Excellent support and friendly agent solved the difficulty I was facing Reviewed on: 25th May 2025

Really I am so worried about paying money.

Really I am so worried about paying money. But I don’t have fullfigure. But I am going stepchange no stressed, no worries. I can sleep very peacefully. Reviewed on: 25th May 2025

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