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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Fnancial problem

Helped me through difficult and stressful financial time. The staff that was helping me through this difficult time was very helpful. Reviewed on: 25th May 2025

StepChange has turned my problems around

Every stage of the process towards a debt management plan was made clear and relatively easy to carry out . I struggled with some of the IT involved. Everyone I have spoken to has been knowledgable and non judgmental and kind. I dreaded having to involve anyone else in my financial problems but StepChange took away that feeling to a large extent. I do not hesitate to to contact them whenever I feel anxious or uncertain about anything to do with creditors etc. Reviewed on: 25th May 2025

Without you, creditors would make our lives a misery,

Without you, creditors would make our lives a misery, Reviewed on: 25th May 2025

You're not alone

I found myself without any hope, lost in a dark pit and Stepchange helped me find the tunnel which led into the light. Thank you so much. If your finances worry you in any way, you are not alone, the sooner the better, pick up the phone and call them now... Reviewed on: 25th May 2025

Hands on, but Unseen hands on

They (StepChange) were always a very hands-off, in the background sort of help. There when needed, easy to communicate with, but not on the case 24/7. Reviewed on: 25th May 2025

Peace of mind

Without them to help with my debt I don’t know where I would be. Reviewed on: 25th May 2025

Helped me massively a couple of years ago.

Helped me massively a couple of years ago. Can’t thank them enough for their help and support Reviewed on: 25th May 2025

Stepchange saved my life.

Stepchange saved my life. Every single Stepchange advisor I have ever spoken to has been outstandingly kind and patient and made me feel so much calmer about my situation which used to feel insurmountable. Fantastic organisation Reviewed on: 25th May 2025

My saviours

Did not know were to turn , over money problems. But was saved by Step Change. Would recomend Step Change to sort out your mony problems, i wish them all the best. Reviewed on: 25th May 2025

Safety and re-assurance has been secured.

Since the beginning last year, we have been advised, and updated on status and felt re-assured by Stepchange. We feel safe knowing we can retain control of our finances once again. i look forward to ending this arrangement in years to come, or sonner if conditions allow. Reviewed on: 25th May 2025

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