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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I used StepChange to set up a DMP.

I used StepChange to set up a DMP. They were very helpful and still are now the plan is up and running. I have had to call them on occasion and mostly they are very courteous, I only had one negative experience with a receptionist and felt her tone was very judgemental. I feel she let the rest of a very helpful team down in this occasion. I most recently contacted them as I was had an issue with one of my creditors and the service I received was amazing. The sorted everything out and wrote a letter to my creditors reminding them of the agreement they had made. I am able to check my account online which is perfect as my working hours are not always conducive to calling in office hours. I would definitely recommend. Reviewed on: 25th May 2025

Set up, then tumbled, got scared, became completely...

Set up, then tumbled, got scared, became completely unmanageable and isolated therefore didn’t get in touch. need to put new arrangement to clear debts asap please. Thank you Reviewed on: 25th May 2025

Totally brilliant service from the first phone call...

Totally brilliant service from the first phone call changed my life from that call Reviewed on: 25th May 2025

Amazing service

Felt really embarrassed having to get in touch but Step Change were brilliant. Didn't judge just good solid advice Reviewed on: 25th May 2025

StepChange changed my life

StepChange changed my life, and really helped when I lost my job and house and are still helping. Reviewed on: 25th May 2025

These amazing people saved me literally.

These people saved me literally. I don’t know what I would have done without these people. Reviewed on: 25th May 2025

Its help me managed with my money

Its help me managed with my money Reviewed on: 25th May 2025

Manage finances

Very satisfied with it all I am managing my finances much better and I’m not stressing about money Reviewed on: 25th May 2025

Stepchange helped me get all my loans into one affor...

Stepchange helped me get all my loans into one affordable one. Life seems to be easier now Reviewed on: 25th May 2025

Been with them 3 years now and so far debt is down b...

Been with them 3 years now and so far debt is down but an IVA would have been better for my situation which they agreed about 18 months ago and said someone would be in touch to set up. Not heard a word since Reviewed on: 25th May 2025

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