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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16691 reviews)

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4.95

Based on 16,691 reviews, last reviewed 12th May 2026

95100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Relieved to find someone to help and trouble free . Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16691)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service.

Excellent service. They help me with making budget. Thank you Reviewed on: 23rd May 2025

The charity has been brilliant from start to finish...

The charity has been brilliant from start to finish helped relieve a lot of my money worries Reviewed on: 23rd May 2025

Stepchange helped me when covid hit

I was made redundant just before covid hit, and I got a new job on the day the first covid lockdown was announced. So due to that I had no payments coming in and stepchange helped me sort out my payments and got me back on track. Reviewed on: 23rd May 2025

I felt secure and stress free

I was so stressed they made sure I feel secure and manage my debt really well. Reviewed on: 23rd May 2025

Awesome, lost my job last year and was without a job...

Awesome, lost my job last year and was without a job for a year and they were a life saver. Reviewed on: 23rd May 2025

I have been with Stepchange for 6 years now and I am...

I have been with Stepchange for 6 years now and I am so much better financially wise. They will help you 100% so long that you keep your repayments every month. They will review each year to make sure that it is still affordable for your situation. Stepchange has removed a very heavy burden on my shoulders. I am so happy with my decision to ask Stepchange for help coz i was hesistant im feeling embarrassed.. it was the greatest decision i made. Reviewed on: 23rd May 2025

First Class Needed Help Provided.

Step change gave me Complete peace of mind & Assurance. They made me feel so much better Mentally. I cannot thank them enough. Reviewed on: 23rd May 2025

Great advice.

Great advice. I feel better after talking to any of the people at Stepchange. Thanks Reviewed on: 23rd May 2025

Taking to load

I was very worried about my financial situation. I was very quickly put at ease and options presented to me. I felt I had someone who was taking the load off my shoulders Reviewed on: 23rd May 2025

Easy process.

Easy process... from zero to hero Reviewed on: 23rd May 2025

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