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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16692 reviews)

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4.95

Based on 16,692 reviews, last reviewed 12th May 2026

95150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent, non judgemental advice. Excellent, non judgemental advice. Empathetic advisors who put you at ease. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16692)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Customer service was so helpful till date

Customer service was so helpful till date Reviewed on: 23rd May 2025

If you're worried don't

They really take the worry off your shoulders Reviewed on: 23rd May 2025

They’ve literally turned my life around.

They’ve literally turned my life around. I messed up and own it, but with them by my side, the weight has lifted and I will still pay back what I owe Reviewed on: 23rd May 2025

I was getting overwhelmed with my money worries and...

I was getting overwhelmed with my money worries and a creditor mentioned step change to me. I contacted them and they were really helpful. They never made me feel inadequate that I couldn't manage my finances. They went through everything with me and we made a plan. It has been liberating that I can finally breathe again. I am 1 year in of my 3 year plan and then thankfully I will be debt free. Reviewed on: 23rd May 2025

Great advice and help from StepChange

I contacted Step Change asall other debt agencies had not responded in a timeley manner. Stepchange advice and management of my debts was set out clearly and put in to mplace in a timeley manner. Reviewed on: 23rd May 2025

It turned my life from having lost the hope to looki...

It turned my life from having lost the hope to looking forward to a promising one. Reviewed on: 23rd May 2025

Very helpful

Nice and very helpful people. Easy to access the service by the phone and online Would recommend to the peaple who is struggling with money issues Reviewed on: 23rd May 2025

When I contacted stepchange I was at my wits end,the...

When I contacted stepchange I was at my wits end,they listened to my situation and we came up with a plan between us to help to get myself on the road to recovery.they calm you down and put your mind at rest with regards be able to cope, they talk to your creditors on your behalf and come to an agreement with them to help you out anyway that they can. I really want to thank stepchange for the help and guidance they gave me, I have 2 more months of payments then after 3 yrs I’m done,I will have repaid my dues and I couldn’t have done it without the help of the guys at stepchange Reviewed on: 23rd May 2025

After struggling with credit card payments

After struggling to keep up with multiple credit card payments, and taking out more credit cards to pay off previous ones it was time to do something about it, stepchange made the whole process easy and stress free. Reviewed on: 23rd May 2025

Amazing experience.

Amazing experience. best thing I ever did was speak with StepChange. They helped me manage my finances, with 0 stress!! Don’t be embarrassed by your debt, if you need help, I highly highly recommend StepChange. Reviewed on: 23rd May 2025

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