Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Expert advice from knowledgeable staff

The lust of options available to help you with your problem or clearly explained with allows you to get back on track. Reviewed on: 2nd May 2024

Saved me

When I thought I could see no end step change saved me Reviewed on: 2nd May 2024

I have big problems with debit credit card and day l...

I have big problems with debit credit card and day loans, they sorted it out very fast , no stress and every time I needed to speak to them answered phone straight away Reviewed on: 2nd May 2024

They helped me and took alot of stress away.

They helped me and took alot of stress away. I would recommend them to anyone who is struggling with debt. Reviewed on: 2nd May 2024

Mental Health found a way out!!!!

I was suffering with mental health an was getting more an more anxious an scared about my deft son universal credit through no fault of my own just hit me like a ton of bricks so I’d heard of your company on tv an was so hard for me to ring you but so glad I did as you’ve helped no end with sorting my bills out for me would recommend this company to anyone who feels they can’t reach out brilliant service!!! Reviewed on: 2nd May 2024

excellent and professional

At a difficult time received excellent professional advice in a clear compassionate way. At no time did I feel a lesser person for my problem. Payments are made promptly on my behalf and I am kept informed of progress. Highly recommended Reviewed on: 2nd May 2024

The advisors are very knowledgeable and non judgemen...

The advisors are very knowledgeable and non judgemental, they answered all my queries without hesitation. I felt so much better after my initial contact, I felt I had more control over the situation. Reviewed on: 2nd May 2024

Stepchange gave me peace of mind with managing my de...

Stepchange gave me peace of mind with managing my debts which otherwise was causing me sleepless nights and anxiety. Reviewed on: 2nd May 2024

Highly, highly recommend!!

Every.single.member.of.staff I’ve ever encountered have been warm, friendly, understanding, nonjudgmental and efficient! I’ve cried at them, shared my worries with them and they’ve listened, understood and helped me to take the next steps in my journey of getting debt free. They’ve taken the nerve wracking bit out of.my hands and ensured the whole process was/is as painless as possible!! Reviewed on: 2nd May 2024

A great help when it's needed

They are wonderful people. They put you at ease and are so helpful. Very knowledgeable about all their schemes. Keep you updated. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.91 from 1898 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub