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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Recommended numerous times!

What can be said other than THANKYOU! The help and support received from StepChange has been superb from day one. To the extent I have recommended their service to family members who are struggling financially. The stress and pressure taken from my shoulders has been nothing short of a wonder and I can now continue rebuilding my financial path! Reviewed on: 3rd September 2021

Lovely experience, the lady that helped me was amazi...

Lovely experience, the lady that helped me was amazing and was very helpful. Made me feel comfortable and did everything very quickly. I’m an anxious person but she made the experience less daunting. Reviewed on: 6th June 2025

Helpful and stress free

Since signing up they have made handling my debts hassle free Reviewed on: 6th June 2025

Easy to follow process to set up.

Easy to follow process to set up. Great communication and service. Reviewed on: 6th June 2025

A Huge Thankyou

When i approached Stepchange due to a few financial problems including me burying my head in the sand I was desperate for help and advice. I can't say enough on how helpfull and positive they were with me. Thankfully slowly but surely I am recovering which is down to Stepchang. Thankyou Reviewed on: 6th June 2025

I was almost £40k in debt.

I was almost £40k in debt. I'm so glad I chose a DMP with Stepchange instead of ISA with a private company. 3 years later and half of my debts are paid off without any stress! Stepchange is very professional and safe way to clear the debts. Thank you, thank you so much for your support! Reviewed on: 6th June 2025

Stepchange helped me get my debts in order, I have j...

Stepchange helped me get my debts in order, I have just completed my plan and I am debt free and managing to save a little each month. No more worrying about how I would manage until the next payday Reviewed on: 6th June 2025

Step Change made things easier

Step Change made an extremely stressful situation simple. They showed compassion and provided a very professional service. Reviewed on: 6th June 2025

Highy recommend!

Stepchange have been fantastic, lovely staff, very understanding. I wouldn't change anything. Reviewed on: 6th June 2025

Very helpful I was do worried but they certainly put...

Very helpful I was do worried but they certainly put me at ease and the process was simple. Reviewed on: 6th June 2025

Very easy, helpful staff.

Very easy, helpful staff. Was a great lifeline for me. Helped my financial state. Reviewed on: 6th June 2025

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