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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Highly recommend

Best thing we ever done. Went from not knowing where to turn to feeling in control. Took a long time to pay back our debt but we did it and I’m proud of that. Fantastic team who helped us from the first call until our final payment. My only regret is that we didn’t do it sooner Reviewed on: 24th May 2025

Best debt management plan ever. Friendly and caring.

Friendly and caring. Nothing is to much trouble and the stress they lift from you is fab. Absolutely brilliant Reviewed on: 24th May 2025

They were very helpful to help me to achieve my goal...

They were very helpful to help me to achieve my goal to be debt free, not judgemental, just to the point, you are already stressed about your debts but they make you feel at easy Reviewed on: 24th May 2025

GOOD EMERGENCY SERVICE

Step change help me when I was in dire straights following my redundancy they have helped me to get back on top of things which have improved my mental health Reviewed on: 24th May 2025

Took the wait off my shoulders .

Took the wait off my shoulders .Could live my life again Reviewed on: 24th May 2025

Stepchange help a lot to find a way out of Credit ca...

Stepchange help a lot to find a way out of Credit card dept. Reviewed on: 24th May 2025

I went from feeling stressed and at my wits end to b...

I went from feeling stressed and at my wits end to being so relaxed it's unbelievable. All the crap letters and phone calls stopped except for capital one who winge every month just cause they feel they can but to be fair I know not to worry about it as I know they've agreed to a payment plan. So let them winge. Reviewed on: 24th May 2025

Angels on the Phone, they listen and are sympathetic...

Angels on the Phone, they listen and are sympathetic, and then they help, and through this help, you are able to sleep at night, and live life without worry. Reviewed on: 24th May 2025

Took away the fear and anxiety.

From the first call the lady was understanding, hugely supportive and took away the fear and anxiety. Reviewed on: 24th May 2025

Step By Step.

Recognising the problem is the first step addressing it is the second . Well trained empathetic staff non Judgemental very professional attitude :- Simple & Easy Instructions help get your problems under control with light at the end of the tunnel Reviewed on: 24th May 2025

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