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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

No stress just went after you sorting out my money p...

No stress just went after you sorting out my money problems then my life was a lot better Reviewed on: 24th May 2025

Real Relief

Everything has been excellent from the start. The process was easy, the team was helpful and supportive, and nothing changed since then - consistently reliable and professional service. Reviewed on: 24th May 2025

Stepchange helped me with a DMP i am now paying a qu...

Stepchange helped me with a DMP i am now paying a quarter of what I used to pay. Reviewed on: 24th May 2025

Sceptical at first but this service is essential in...

Sceptical at first but this service is essential in todays climate Reviewed on: 24th May 2025

Step change have given us peace of mind over our fin...

Step change have given us peace of mind over our finances, and have kept us informed at all times . Reviewed on: 24th May 2025

Got myself in a rut and step change helped me sort t...

Got myself in a rut and step change helped me sort thing out Reviewed on: 24th May 2025

A LIGHT AT THE END OF A VERY LONG STRESSFUL TUNNEL .

Was very frightened and ashamed after becoming into a lot of debt did not know where to turn or do. Was advised to contact Step change. I was treated with great respect and welcome with them. They quided me in the right direction and helped me get my confidence back again. I have a lot to thank them for. I am near the end of my debt now and over the years they have keep me right I cannot thank them enough.. its so good to feel I have paid off most of all I owed with your help. THANK YOU. Reviewed on: 24th May 2025

I have been with StepChange for many years now helpi...

I have been with StepChange for many years now helping me with my debt and it has made my life less stressful Reviewed on: 24th May 2025

Easy to set up ,great advice.

Easy to set up ,great advice. None judgmental about the situation I was in. Would recommend anyone in the same situation to get in touch. Felt like a wight off my shoulders once I started to talk to someone about everything. Reviewed on: 24th May 2025

Best people to help you with debts

Best people to help you with debts Reviewed on: 24th May 2025

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