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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Easy to deal with and contact by email or phone

Easy to deal with and contact by email or phone Reviewed on: 28th May 2026

Step change has been very helpful.

Step change has been very helpful. Having all my debts on our in one lump sum and what I can afford has been great. Reviewed on: 28th May 2026

Excellent & compassionate

An excellent service with compassionate people. Gave me some great advice and helped me sort out my debts with a solution that worked the best for me. Reviewed on: 28th May 2026

"On the Right track to financial freedom"

"Even thought I haven't finished this financial journal yet, I finally feel in control of my finances" Reviewed on: 28th May 2026

Trustworthy and supportive.

Everyone is really helpful and understanding! They take time to get budgets done to help with mental health! Reviewed on: 28th May 2026

So happy that they help me get control

So happy that they help me get control Reviewed on: 28th May 2026

Quick and easy to set up, and customer service was e...

Quick and easy to set up, and customer service was excellent, has taken a huge weight off mined, would definitely recommend for people struggling with debt Reviewed on: 28th May 2026

Easy to use and personable customer care is excellent

Initially the online service helped loads with not feeling like I wanted to discuss this with anyone. However, when I did need advice StepChange customer services have been fantastic: Non judgemental, knowledgeable and extremely friendly every time I’ve used them. They definitely helped with the anxiety of having to contact a debt service for help and then the specifics of contacting debtors with a plan. If you need help, don’t ignore it any longer just fill out the online questions, you can take your time and go back to it as many times as you need before submitting - which was good for me as disabled and concentration is poor. It is a weight lifted! Reviewed on: 28th May 2026

Not all heroes wear capes......

Stepchange have been a true lifesaver. Without their help I would've drowned in the debt and the paperwork needed. I can now relax and am able to Police my account. The account access is straightforward and very clear. Cannot recommend enough. Reviewed on: 28th May 2026

Piece of mind.

It was the best decision I ever made,when I first contacted Stepchange being in a hopeless position regarding my finances.Everything was taken care of from the off,with an affordable repayment plan negociated with my creditors on my behalf,secured.And I can honestly say I've not had one threatening correspondent from any of them since my plan was created and implemented by stepchange. And this whole process hasn't(and still hasn't)cost me a penny not like other debt consolidation companies that charge you a annual fee. Reviewed on: 28th May 2026

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