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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful I was do worried but they certainly put...

Very helpful I was do worried but they certainly put me at ease and the process was simple. Reviewed on: 6th June 2025

Very easy, helpful staff.

Very easy, helpful staff. Was a great lifeline for me. Helped my financial state. Reviewed on: 6th June 2025

Was very easy to talk to and very knowledgable

Was very easy to talk to and very knowledgable Reviewed on: 6th June 2025

this is help i didnt expect at this quality

this is help i didnt expect at this quality truly excellent Reviewed on: 6th June 2025

Had some debts and helped me by contacting all debts...

Had some debts and helped me by contacting all debts and getting them to stop intrest and expect small amount affordable to me Reviewed on: 6th June 2025

Helpful and kind

It was nice to speak with someone who didn't judge your situation. Very easy to sort out a payment plan to pay off your debts. Reviewed on: 6th June 2025

Life changing and so simple

10/10 consolidated in to one affordable payment with realistic timeline to being debt - free Reviewed on: 6th June 2025

The staff were extremely understanding and supportive.

The staff were extremely understanding and supportive. They explained how to deal with my money problems and set up a process to pay my debts realistically Reviewed on: 6th June 2025

Stepchange have really helped me when I wasn't sure...

Stepchange have really helped me when I wasn't sure where to turn. I have been able to do everything online, which is amazing, as I'm suffering with anxiety, and this has made it so easy. Staff are always helpful and supportive when I have emailed them. I really wish I'd done it sooner! Reviewed on: 6th June 2025

Supported me to put my life in line .

Supported me to put my life in line .lt relieved my anxiety of letters from lenders and debt collectors. Reviewed on: 6th June 2025

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