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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange make managing my debts easy

StepChange helped me to set up a debt management plan, I make one payment to StepChange each month which they distribute between all my creditors. They provide a useful dashboard of all my creditors and how much I’ve paid and how much is outstanding. All of my creditors have accepted my DMP. StepChange take the stress out of my financial situation and are non judgemental. I can update details of my debts online or can speak to an advisor. I’m so grateful for StepChange. I can see exactly when I will be debt free. They are amazing. Reviewed on: 24th May 2025

Helped me when I was overwhelmed with worry about my...

Helped me when I was overwhelmed with worry about my debts Reviewed on: 24th May 2025

Excellent company.

Excellent company. Very easy to deal with. Would highly recommend Reviewed on: 24th May 2025

Step change have helped me very much and have put...

Step change have helped me very much and have put my mind at ease Reviewed on: 24th May 2025

When I called Stepchange I was at my lowest ebb.

When I called Stepchange I was at my lowest ebb. Couldn’t see away out the mess I’d got myself into. But the person on the phone was so understanding and made me see there was a way out of it Reviewed on: 24th May 2025

you done a great help out with the Debt problem unti...

you done a great help out with the Debt problem until i contacted your step change debt charity - the creditor were heavy harassment at me all the time until i contacted your step change and your great team was very helpful to sort out a payment plan that was done - 5 creditor now have 3 creditor left nearly to Go Reviewed on: 24th May 2025

Always there for me and never judge me.

Always there for me and never judge me. Helped me so much over the years Reviewed on: 24th May 2025

I was scared, overwhelmed and had no idea where to t...

I was scared, overwhelmed and had no idea where to turn with the situation I was in. I called and there was no judgment, they were so patient explaining my options and the impact it would have on my credit score etc. I felt listened to and was just so grateful. Every time I call to speak to someone they’re kind, patient and so friendly. I have now finished my DMP and they congratulated me and it was just lovely. The whole experience took so much weight off my shoulders. Reviewed on: 24th May 2025

Very helpful in helping you sort though your financ...

Very helpful in helping you sort through your financial problems.Helped me workout a payment plan which enabled me to stop worrying ans sleep at night. Would highly recommend there service. Reviewed on: 24th May 2025

Relieved my stress

Great friendly advisors, i was really worried and ashamed of the mess I got myself into. They made it so easy and stress free Reviewed on: 24th May 2025

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